Looking to kickstart your career with one of India’s leading global technology and business services companies? Here’s an excellent opportunity for fresh graduates and HSC candidates to begin their professional journey with Wipro. The company is currently hiring for the role of Associate โ Customer Service Helpdesk (Chat Support) in Kolkata, offering freshers a chance to gain valuable experience in customer support, communication, and helpdesk operations while working in a dynamic and fast-paced environment. ๐ผ๐
๐ Job Details
๐ข Company: Wipro
๐ผ Position: Associate โ Customer Service Helpdesk (Chat Support)
๐ Job Code: 181749
๐ Band: AA
๐ Location: Kolkata, India
๐ Eligibility: Freshers
๐ Work Mode: Work from Office
๐ Employment Type: Full-Time
๐ฌ Primary Skills: Customer Support, Chat Support, Communication Skills
๐ About Wipro
Wipro is one of the world’s leading information technology, consulting, and business process services companies. With a strong presence across multiple countries and industries, Wipro serves global clients by delivering innovative technology solutions, digital transformation services, and exceptional customer experiences.
For fresh graduates, Wipro offers a professional environment where employees can learn industry best practices, develop communication skills, gain corporate exposure, and build long-term career opportunities. The company’s structured training programs and supportive work culture make it an excellent place to begin a successful career.
๐ Key Responsibilities
๐ฌ Customer Support & Chat Handling
๐น Respond to customer queries through chat support channels
๐น Provide accurate information and solutions to customer concerns
๐น Deliver professional and courteous customer service
๐น Ensure customer satisfaction through timely responses
๐น Maintain high-quality communication standards
๐ฏ Issue Resolution
๐น Understand customer issues effectively
๐น Analyze concerns and identify appropriate solutions
๐น Escalate complex cases when required
๐น Follow standard operating procedures for issue resolution
๐น Ensure closure of customer queries within defined timelines
๐ค Customer Experience Management
๐น Build positive customer relationships
๐น Demonstrate empathy and active listening skills
๐น Maintain professionalism during interactions
๐น Handle customer concerns effectively
๐น Contribute to overall customer satisfaction metrics
๐ Eligibility Criteria
Wipro is inviting applications from candidates who meet the following criteria:
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Freshers are eligible to apply
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Graduate candidates can apply
โ
HSC (Higher Secondary) candidates can apply
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Technical graduates are eligible
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Excellent communication skills required
โ Pursuing candidates are not eligible
This opportunity is ideal for candidates looking to gain professional experience in customer support and business operations.
๐ ๏ธ Required Skills
๐ฌ Communication Skills
Excellent communication is the most important requirement for this role.
Candidates should possess:
โ Excellent verbal communication skills
โ Strong written communication abilities
โ Clear and professional language usage
โ Good grammar and typing accuracy
โ Confidence in handling customer interactions
๐ค Customer Service Skills
Successful candidates should demonstrate:
โ Customer-first mindset
โ Active listening capabilities
โ Strong interpersonal skills
โ Patience and empathy
โ Professional behavior
๐ป Technical Skills
While this is primarily a customer support role, candidates should have:
โ Basic computer knowledge
โ Good typing speed and accuracy
โ Familiarity with internet applications
โ Ability to learn support tools quickly
โ Comfort working with multiple systems
๐ Work Schedule & Shift Details
Wipro offers a structured work environment with rotational schedules.
๐ Working Days
โ 5 Days Working
โฐ Shift Details
โ
24ร7 Rotational Shifts
โ
Rotational Night Shifts
โ
Rotational Week Offs
Candidates applying for this position should be comfortable working in flexible shift schedules based on business requirements.
๐ Documents Required
Candidates attending the recruitment process should carry:
โ
Updated Resume / CV
โ
Valid Government ID Proof
Keeping all required documents ready can help ensure a smooth application and interview experience.
๐ฏ Ideal Candidate Profile
This role is perfect for candidates who:
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Are freshers looking for their first job opportunity
โ
Possess excellent communication skills
โ
Enjoy helping customers solve problems
โ
Can work in rotational shifts
โ
Have strong interpersonal skills
โ
Want to build a long-term corporate career
โ
Are willing to learn and grow professionally
๐ฉ How to Apply
Interested candidates can DM toย Lavanya Peddisettiย and share updated resume if their experience matches the job requirements.
๐ Final Thoughts
The Associate Customer Service Helpdesk (Chat Support) role at Wipro offers an excellent opportunity for freshers to begin their professional journey with a globally respected organization. With structured training, professional exposure, career growth opportunities, and a supportive work environment, this role provides a strong foundation for building a successful corporate career.
If you are a fresher with strong communication skills, a customer-focused mindset, and a desire to grow in a professional environment, don’t miss this opportunity to join Wipro and take the first step toward a rewarding future. ๐๐ผ๐
