The IT and Business Process Outsourcing (BPO) industry continues to create thousands of career opportunities every year, and Tech Mahindra is once again opening its doors to talented professionals! If you’re looking to kick-start your career in customer service or take the next step in your BPO journey, this is an excellent opportunity to join one of India’s leading IT and digital transformation companies.
With virtual interviews, immediate joining, and competitive salary packages ranging from ₹2.9 LPA to ₹6 LPA, this hiring drive is a great opportunity for job seekers looking for stability, learning, and career advancement.
📌 Job Overview
🏢 Company: Tech Mahindra
💼 Position: Customer Service Executive (Voice Process)
📍 Location: Yerwada, Pune
🏢 Work Mode: Work From Office (WFO)
🎯 Experience: Freshers & Experienced Candidates
🌍 Shift: UK / US / Australia Rotational Shifts
💻 Interview Mode: Virtual
⏱ Joining: Immediate
🏢 About Tech Mahindra
Tech Mahindra is one of India’s largest multinational technology companies and a part of the prestigious Mahindra Group. With operations in more than 90 countries and a workforce exceeding 150,000 professionals, the company delivers innovative IT services, digital transformation, consulting, engineering, cloud computing, AI, cybersecurity, and business process outsourcing (BPO) solutions to global clients.
Working at Tech Mahindra means becoming part of a professional environment that values learning, diversity, innovation, and customer satisfaction.
🌟 Why This Role is Great for Freshers
Starting your career with a reputed multinational company like Tech Mahindra provides a strong professional foundation.
🚀 Excellent Career Launch
Freshers receive structured onboarding and training programs that help them develop communication, customer handling, and problem-solving skills.
🌍 International Exposure
Working with customers from the UK, US, and Australia allows employees to gain global customer service experience and improve their communication and cultural understanding.
💼 Stable Employment
Tech Mahindra is a well-established organization offering job stability and continuous learning opportunities.
🧠 Skill Development
You’ll gain practical experience in:
- Customer communication
- Conflict resolution
- CRM tools
- Process compliance
- Time management
- Professional communication
💰 Expected Salary Range
According to the shared hiring details:
| Experience | Expected Salary |
|---|---|
| Freshers | ₹2.9 LPA (Approx. ₹20,000/month in hand) |
| Experienced Candidates | Up to ₹6 LPA (Approx. ₹39,000/month in hand) |
🎯 Expected Interview Rounds
The recruitment process is simple and candidate-friendly.
📝 Round 1 – Resume Screening
The recruitment team reviews:
- Educational qualification
- Communication skills
- Experience (if applicable)
🎤 Round 2 – HR Interview
Questions generally include:
- Self Introduction
- Previous Experience
- Shift Flexibility
- Customer Service Scenarios
- Salary Expectations
🗣 Round 3 – Communication Assessment
Candidates may be evaluated on:
- Spoken English
- Pronunciation
- Grammar
- Listening Skills
- Confidence
💻 Round 4 – Operations Interview
Discussion may include:
- Customer Handling
- Problem Solving
- Voice Process Readiness
- Behavioral Questions
📄 Round 5 – Document Verification
Selected candidates submit:
- Educational Certificates
- ID Proof
- Address Proof
- Experience Documents (if applicable)
📚 Preparation Tips
To increase your chances of selection:
✅ Improve Spoken English
Practice speaking clearly and confidently.
✅ Work on Grammar
Focus on:
- Tenses
- Sentence Formation
- Vocabulary
✅ Practice Customer Service Questions
Examples:
- Tell me about yourself.
- Why do you want to join Tech Mahindra?
- How would you handle an angry customer?
- Why should we hire you?
✅ Improve Listening Skills
Watch English news or customer support videos to become comfortable with different accents.
✅ Be Professional
Dress appropriately even for virtual interviews and ensure a stable internet connection.
🛠 Skills Required
The ideal candidate should possess:
Communication Skills
- Excellent Spoken English
- Active Listening
- Clear Pronunciation
Customer Service Skills
- Problem Solving
- Patience
- Empathy
- Professional Behavior
Technical Skills
- Basic Computer Knowledge
- MS Word
- MS Excel
- Email Handling
📝 Resume Tips
A well-structured resume improves your chances of getting shortlisted.
Include
- Strong Career Objective
- Educational Qualification
- Communication Skills
- Customer Service Experience (if any)
- Internship Details
- Certifications
- Languages Known
ATS Keywords
Use keywords such as:
Customer Service, Voice Process, International BPO, Customer Support Executive, Communication Skills, Call Handling, Customer Satisfaction, CRM, Problem Solving, English Communication, Technical Support, Customer Experience, MS Office, Process Compliance, Tech Mahindra, UK Shift, US Shift, Australian Shift.
📩 How to Apply
📧 Email Your Resume
Email: prajaktayash.pawar@techmahindra.com
Include:
- Updated Resume
- Total Experience
- Current CTC (if applicable)
- Expected CTC
- Notice Period
- Preferred Shift (if any)
📞 Contact HR
HR Name: Prajakta
Phone: 8975328696
You may call or WhatsApp (if appropriate) to inquire about the application process or interview schedule.
🚀 Final Thoughts
If you’re looking for a stable career in customer service with a globally recognized company, this Tech Mahindra Customer Service Executive (Voice Process) opportunity is worth considering. Freshers can gain valuable international customer support experience, while experienced professionals can benefit from competitive salary hikes, career progression, and exposure to global clients.
🌟 Wishing you the very best for your Tech Mahindra interview and a successful career ahead!
