Looking for an exciting opportunity in Technical Support, Data Operations, and ETL Monitoring? Here’s an excellent opportunity from Nagarro, one of the world’s leading digital engineering companies.
Nagarro is currently hiring experienced professionals for the Tech Support (L1/L2) role in Noida and Gurugram. If you have experience in SQL, Python, ETL Operations, Job Monitoring, Incident Management, and Technical Support, this opportunity can significantly accelerate your career in enterprise support and data engineering operations.
The company is specifically looking for Immediate Joiners who are comfortable working from the office and are willing to participate in a Face-to-Face interview process.
๐ Position Details
๐ข Position: Tech Support (L1/L2)
๐ Job ID: Not Mentioned
๐ Location: Noida | Gurugram
๐ผ Experience Required: 2โ4 Years
โก Notice Period: Immediate Joiners Only
๐ข Work Model: Work From Office (WFO)
๐งช Domain: Technical Support | ETL Operations | Data Support
๐ ๏ธ Skills Required
โ
SQL
โ
Python
โ
ETL Operations
โ
Microsoft Excel
โ
Job Monitoring
โ
Incident Management
โ
Tableau
โ
Power BI
โ
Data Analysis
โ
Ticket Management
โ
Root Cause Analysis
โ
SLA Management
โ
Communication Skills
๐ Position Overview
Nagarro is looking for skilled Technical Support professionals who can efficiently manage enterprise data operations, monitor ETL workflows, troubleshoot production issues, and collaborate with cross-functional teams to maintain business-critical applications. This role is ideal for candidates who enjoy solving technical challenges, working with databases, and ensuring seamless execution of scheduled jobs while delivering excellent customer support. The selected candidate will work closely with development, infrastructure, and business teams to monitor systems, resolve incidents within SLA timelines, and contribute to continuous operational improvements.
๐ฏ Key Responsibilities
๐น Monitor ETL (Extract, Transform, Load) processes.
๐น Ensure smooth execution of scheduled jobs.
๐น Troubleshoot failed ETL jobs and production issues.
๐น Write and optimize medium to complex SQL queries.
๐น Handle incident management and service requests.
๐น Coordinate with development and infrastructure teams.
๐น Monitor support tickets and provide timely customer updates.
๐น Perform root cause analysis for recurring issues.
๐น Support Tableau and Power BI dashboard enhancements.
๐น Ensure SLA compliance for all assigned incidents.
๐น Maintain operational documentation.
๐น Participate in continuous process improvement initiatives.
๐ข About the Company
Nagarro is a globally recognized digital engineering company that helps enterprises build innovative products, modernize technology platforms, and transform business operations. With thousands of associates across multiple countries, Nagarro specializes in digital product engineering, cloud services, artificial intelligence, enterprise applications, automation, data engineering, cybersecurity, and business consulting.
The company is known for its employee-first culture, innovation-driven environment, and opportunities to work with Fortune 500 clients across industries such as Banking, Healthcare, Retail, Manufacturing, Automotive, and Technology. Employees at Nagarro get exposure to cutting-edge technologies while working on impactful projects that solve real-world business challenges.
๐ Why This Opportunity is Great
๐ Exposure to enterprise-level production support.
๐ Opportunity to work with SQL, ETL, Python, Tableau, and Power BI.
๐ Learn incident management and SLA-driven operations.
๐ Collaborate with experienced architects and engineering teams.
๐ Build expertise in Data Engineering support.
๐ Strong career path into Data Engineering, Cloud Operations, DevOps, or Production Support.
๐ Excellent learning culture and global project exposure.
๐ Opportunity to strengthen troubleshooting and analytical skills.
๐จโ๐ป Why This Role is Good for Freshers
Although this opening requires 2โ4 years of experience, it is useful for freshers to understand because:
โ It highlights the technical skills companies expect in Data Support roles.
โ Freshers can start learning SQL, Python, ETL concepts, and Excel.
โ Understanding ticketing systems and incident management gives a competitive advantage.
โ Knowledge of Tableau and Power BI increases employability.
โ Building projects around ETL workflows and SQL databases can help prepare for similar future opportunities.
๐ฐ Expected Salary Range
๐ผ Experience: 2โ4 Years
๐ Salary depends on:
โข Technical expertise
โข SQL proficiency
โข ETL experience
โข Python knowledge
โข Previous support experience
โข Interview performance
โข Internal compensation policies
๐งช Expected Interview Rounds
1๏ธโฃ Resume Screening
2๏ธโฃ Online Coding Test
3๏ธโฃ SQL Assessment
4๏ธโฃ Face-to-Face Technical Discussion
5๏ธโฃ Project-Based Discussion
6๏ธโฃ HR Discussion
7๏ธโฃ Offer Release
๐ Preparation Tips
โ
Practice SQL joins, window functions, CTEs, stored procedures, and optimization.
โ
Revise ETL concepts including extraction, transformation, validation, and loading.
โ
Learn Python basics for automation and scripting.
โ
Understand Incident Management and SLA concepts.
โ
Practice Excel formulas, Pivot Tables, and VLOOKUP/XLOOKUP.
โ
Learn Tableau and Power BI dashboard basics.
โ
Prepare troubleshooting scenarios.
โ
Revise ticket lifecycle and production support concepts.
โ
Be ready to explain your previous projects with measurable outcomes.
โ
Practice communication and customer interaction scenarios.
๐ Skills Required
โ SQL Query Writing
โ Python Programming
โ ETL Monitoring
โ Microsoft Excel
โ Incident Management
โ Production Support
โ Tableau Basics
โ Power BI Basics
โ Root Cause Analysis
โ Job Scheduling
โ Data Validation
โ Ticketing Tools
โ Analytical Thinking
โ Problem Solving
โ Team Collaboration
โ Communication Skills
๐ Resume Tips
โ Keep your resume limited to 1โ2 pages.
โ Highlight SQL and ETL experience prominently.
โ Mention Python projects with measurable impact.
โ Include production support achievements.
โ Quantify your accomplishments wherever possible.
โ Mention Tableau/Power BI exposure.
โ Include certifications related to SQL, Python, Data Engineering, or Cloud.
โ Use ATS-friendly keywords from the job description.
โ Proofread carefully for grammar and formatting.
โ Save your resume as PDF before sending.
โ Frequently Asked Questions (FAQs)
Q1. Is this a Work From Home role?
No. This is a Work From Office opportunity.
Q2. Who can apply?
Candidates with 2โ4 years of relevant experience.
Q3. Are immediate joiners preferred?
Yes. Only immediate joiners are being considered.
Q4. Is face-to-face interview mandatory?
Yes. Candidates must attend the interview in Noida or Gurugram.
Q5. Is Python mandatory?
Yes. Basic to intermediate Python knowledge is expected.
Q6. Is SQL important?
Yes. Strong SQL skills are one of the primary requirements.
Q7. Is shift work involved?
Yes. Candidates should be willing to work in a 24ร7 rotational shift environment.
Q8. Is Tableau or Power BI mandatory?
Basic enhancement capability is expected and will be an added advantage.
๐ฉ How to Apply
๐ง Email Your Resume: harshita.shukla@nagarro.com
๐ Suggested Subject Line: Application for Tech Support (L1/L2) โ Noida/Gurugram
โ ๏ธ Important Notes:
โข Face-to-Face interview is mandatory.
โข Only candidates willing to attend interviews in Noida/Gurugram should apply.
โข Immediate joiners will be given preference.
๐ Share this opportunity with professionals looking for careers in Technical Support, SQL, ETL, Python, and Data Operations.
