Are you a recent graduate looking to launch your career in the IT industry? Here’s an exciting opportunity! Credence Resource Management (CRM) is hiring Application Support Engineers for its Pune office. This role is perfect for fresh graduates who want to build a strong foundation in Application Support, Production Support, SQL, Databases, Linux, Windows, APIs, and IT Operations while working with experienced engineering teams. If you’re passionate about technology, troubleshooting, and solving real-world business problems, this role offers an excellent starting point for a successful career.
🏢 About Credence Resource Management
Credence Resource Management (CRM) is a globally recognized Business Process Management (BPM) and technology services company that delivers customer experience, IT support, digital operations, analytics, and consulting solutions to organizations worldwide. With delivery centers across multiple countries, the company serves clients from industries such as Banking, Financial Services, Healthcare, Retail, Telecommunications, Insurance, and Technology.
💼 Job Details
Company: Credence Resource Management
Role: Application Support Engineer
Location: Pune
Experience: Fresher (0–1 Year)
Employment Type: Full-Time
🌟 Why This Role is Perfect for Freshers
Application Support is one of the best ways to begin an IT career because it provides exposure to enterprise software, databases, production systems, cloud environments, and customer-facing business applications. Instead of focusing on just one technology, you’ll understand how complete enterprise applications work from deployment to production support.
Key Benefits
• 🚀 Excellent entry-level opportunity in the IT industry.
• 💻 Work on live enterprise applications.
• 📊 Gain practical SQL and database experience.
• 🐧 Learn Linux and Windows production environments.
• 🔍 Build troubleshooting and root cause analysis skills.
• 🌐 Understand APIs and web applications.
• 🤝 Collaborate with Development, QA, Infrastructure, and Business teams.
• ☁ Learn modern cloud concepts including AWS and Azure.
• 📚 Receive exposure to ITIL production support practices.
• 📈 Strong long-term career path into DevOps, Cloud Engineering, Software Development, Site Reliability Engineering (SRE), Database Administration, and Technical Consulting.
💰 Expected Salary Range
Although the company has not officially disclosed the salary, based on current market trends in Pune:
• Freshers (0–1 Year): ₹3.5 LPA – ₹5.5 LPA
• Candidates with internships, certifications, strong projects, or cloud knowledge may receive higher packages depending on interview performance.
🛠 Skills Required
Technical Skills
• SQL
• Database Fundamentals
• Windows Operating System
• Linux Basics
• SDLC Concepts
• REST APIs
• Web Applications
Preferred Skills
• Java
• Python
• .NET
• Git
• Jira
• ServiceNow
• AWS Fundamentals
• Microsoft Azure Fundamentals
📋 Roles & Responsibilities
As an Application Support Engineer, you’ll help ensure that enterprise applications remain available, reliable, and efficient for business users.
Your responsibilities include:
• Monitor business-critical applications.
• Support production applications and business systems.
• Troubleshoot production and application issues.
• Analyze application logs to identify root causes.
• Execute SQL queries for backend validation.
• Collaborate with Development, QA, Infrastructure, and Operations teams.
• Resolve incidents within defined SLAs.
• Learn ITIL incident management processes.
• Document issues, resolutions, and operational procedures.
• Participate in production deployments and support activities.
• Continuously improve application reliability and performance.
🎯 Expected Interview Rounds
Most candidates can expect the following interview process:
1️⃣ Resume Screening
Recruiters review:
• Academic background
• Technical skills
• Projects
• Certifications
2️⃣ Aptitude Assessment
Questions generally include:
• Quantitative Aptitude
• Logical Reasoning
• Analytical Ability
• Verbal Communication
3️⃣ Technical Interview
Common topics include:
• SQL Queries
• Database Concepts
• Windows vs Linux
• SDLC
• APIs
• HTTP Methods
• Web Applications
• Basic Networking
• OOP Concepts (if applicable)
4️⃣ Scenario-Based Discussion
You may be asked:
• How would you troubleshoot a production issue?
• How would you identify a database-related problem?
• How would you prioritize incidents?
• How would you communicate with business users during production downtime?
5️⃣ HR Interview
Topics usually include:
• Career Goals
• Communication Skills
• Willingness to work in Production Support
• Shift Flexibility
• Salary Expectations
📚 Preparation Tips
SQL
Practice:
• SELECT Statements
• INSERT
• UPDATE
• DELETE
• JOINs
• GROUP BY
• HAVING
• ORDER BY
• Aggregate Functions
Linux
Revise:
• File System
• Basic Commands
• File Permissions
• Process Monitoring
• Log Files
Windows
Understand:
• Services
• Event Viewer
• Task Manager
• Network Configuration
APIs
Learn:
• REST APIs
• HTTP Methods
• Status Codes
• JSON Basics
SDLC
Revise:
• Software Development Life Cycle
• Incident Management
• Change Management
• Production Support Basics
Cloud
Learn basic concepts of:
• AWS
• Azure
• Cloud Infrastructure
📝 Resume Tips
Freshers often underestimate the importance of a strong resume. Even without work experience, your resume can stand out by highlighting projects, certifications, internships, and technical skills.
Include:
• Final Year Projects
• SQL Projects
• Java/Python Projects
• GitHub Profile
• Certifications
• Internships
• Technical Skills
Instead of writing:
• Knowledge of SQL.
Write:
• Developed SQL queries involving joins, views, and stored procedures while building a Student Management System during academic coursework.
Instead of writing:
• Basic Linux Knowledge.
Write:
• Worked with Linux command-line tools to manage files, execute scripts, and troubleshoot basic system issues during academic lab projects.
Use action-oriented statements and highlight measurable achievements wherever possible.
🚀 Why You Should Apply
Application Support Engineers are highly valued because they bridge the gap between business operations and technology. This role offers exposure to enterprise software, databases, production systems, APIs, cloud platforms, and IT operations. The knowledge you gain here can help you transition into roles such as Software Developer, DevOps Engineer, Cloud Engineer, Database Administrator, Site Reliability Engineer (SRE), Business Systems Analyst, or Technical Consultant in the future.
For fresh graduates who enjoy solving technical problems and want to understand how enterprise applications operate in real-world environments, this is an excellent career opportunity.
📩 How to Apply?
Interested candidates can send their updated resume to:
📧 khushboo.sachdev@in.credencerm.com
Before applying:
• Update your resume with your latest academic projects and technical skills.
• Highlight SQL, Linux, Windows, APIs, SDLC, and database knowledge.
• Include internships, certifications, and GitHub profile (if available).
• Use a professional email subject such as:
Application for Application Support Engineer – Your Name
Since fresher opportunities attract a large number of applicants, applying early can improve your chances of being shortlisted.
🎯 Final Thoughts
The Application Support Engineer opportunity at Credence Resource Management is an outstanding starting point for fresh graduates who want to establish a strong career in enterprise IT. You’ll gain hands-on experience with production support, SQL, Linux, Windows, APIs, databases, and ITIL practices while working with experienced professionals on business-critical applications. The skills you develop in this role will provide a solid foundation for long-term career growth in software engineering, cloud technologies, DevOps, and enterprise application management. If you’re eager to learn and build a successful career in technology, this is an opportunity you shouldn’t miss. 🚀
