๐จ Nagarro is hiring for a Tech Support (L1/L2) opportunity in Noida!
If you have 2.5โ4 years of experience in technical support, SQL, Python, ETL, job monitoring, and troubleshooting, this could be a relevant opportunity to explore.
๐ Location: Noida
๐ข Work Mode: Work From Office (WFO)
โณ Experience: 2.5โ4 years
โก Notice Period: Immediate Joiners Only
๐ Shift: 24×7 rotational shifts
โ ๏ธ Important: Apply only if you are willing to travel to Noida/Gurugram for a face-to-face interview.
๐ Position Details
๐ข Company: Nagarro
๐ผ Position: Tech Support (L1/L2)
๐ Job ID: Not Mentioned
๐ Location: Noida
๐ข Work Mode: Work From Office
๐จโ๐ป Experience Required: 2.5โ4 years
โก Notice Period: Immediate Joiners Only
๐ Qualification: Not Mentioned
๐ Shift Requirement: 24×7 rotational shifts
๐ ๏ธ Must-Have Skills
โ
SQL
โ
Python
โ
ETL (Extract, Transform, Load)
โ
Microsoft Excel
โ
Job Monitoring & Scheduling
โ
Incident & Service Request Management
โ
Troubleshooting & Root Cause Analysis
โ
Analytical & Problem-Solving Skills
โ
Customer Communication
โ
Development & Infrastructure Team Coordination
โ
Tableau / Power BI โ Small Dashboard Enhancements
๐ Position Overview
The Tech Support (L1/L2) role involves monitoring and supporting data integration and operational processes to ensure smooth business operations.
The selected candidate will work with ETL processes, SQL queries, scheduled jobs, incidents, service requests, and customer tickets. The role requires strong troubleshooting and analytical abilities along with effective communication with customers and internal technical teams.
Candidates should be comfortable working in a 24×7 rotational shift environment and handling issues within defined SLAs.
The position also requires the ability to make small enhancements to Tableau or Power BI dashboards, making basic dashboard/reporting knowledge an added requirement for the role.
๐ฏ Key Responsibilities
๐น Manage and monitor ETL processes to ensure accurate data flow and seamless data integration.
๐น Write and understand medium- to high-complexity SQL queries for troubleshooting and operational requirements.
๐น Monitor scheduled jobs and track their execution to ensure smooth processing.
๐น Troubleshoot failed or problematic scheduled jobs and take appropriate corrective actions.
๐น Handle incidents and service requests within defined SLAs to minimize business disruption.
๐น Collaborate with development and infrastructure teams to identify and resolve technical issues.
๐น Monitor ticket progress and provide timely updates to customers.
๐น Analyze technical issues and identify their root causes.
๐น Implement effective solutions to resolve recurring or operational problems.
๐น Perform small enhancements or updates to Tableau/Power BI dashboards where required.
๐น Maintain clear communication with customers and internal teams regarding issue status and resolution.
๐น Work effectively in a 24×7 rotational support environment.
๐ข About Nagarro
Nagarro is a technology services and software engineering organization. This opening is for a Tech Support (L1/L2) position focused on operational support, ETL, SQL, job monitoring, troubleshooting, and data-related processes.
The information above is based on the job details provided for this opening.
๐ฐ Salary Range
๐ต Salary: Not Mentioned
๐งช Interview Process
The interview process has been provided for this opening:
1๏ธโฃ Coding Test
2๏ธโฃ Technical Discussion โ Face-to-face from the Noida/Gurugram office
3๏ธโฃ Project Interview
โ ๏ธ Candidates should be prepared to attend the technical discussion face-to-face in Noida/Gurugram.
๐ Preparation Tips
โ Revise SQL joins, subqueries, CTEs, window functions, aggregations, and complex queries.
โ Practice SQL troubleshooting scenarios involving missing, duplicate, or incorrect data.
โ Review ETL concepts including Extract, Transform, Load, data validation, and common ETL failures.
โ Understand how scheduled jobs work and how to troubleshoot job failures.
โ Prepare Python fundamentals and practice basic problem-solving/coding questions.
โ Revise Microsoft Excel features commonly used for data analysis and troubleshooting.
โ Understand incident management, service requests, SLAs, and ticket prioritization.
โ Prepare examples of situations where you identified the root cause of a technical issue.
โ Review basic Tableau/Power BI concepts and be prepared for questions around dashboard modifications.
โ Prepare examples demonstrating communication with customers and coordination with development/infrastructure teams.
โ Be ready to explain your previous project, responsibilities, production issues, and troubleshooting approach.
โ Prepare for the possibility of working in a 24×7 rotational shift environment.
๐ Resume Tips
โ Highlight your 2.5โ4 years of relevant experience clearly.
โ Mention hands-on experience with SQL and ETL prominently.
โ Add Python experience if applicable.
โ Highlight experience with scheduled job monitoring and troubleshooting.
โ Mention incident, ticket, SLA, and service-request handling experience.
โ Include production/support projects relevant to the role.
โ Mention experience working with development and infrastructure teams.
โ Add Tableau/Power BI experience if you have worked on dashboards.
โ Quantify your achievements wherever possible, such as ticket resolution, SLA adherence, or process improvements.
โ Keep your resume updated and clearly mention your notice period and current location.
โ Frequently Asked Questions (FAQs)
Q1. What position is Nagarro hiring for?
The opening is for a Tech Support (L1/L2) role.
Q2. What is the required experience?
Candidates with 2.5โ4 years of experience are required.
Q3. Can candidates serving notice period apply?
The requirement states immediate joiners only.
Q4. Where is the job located?
The position is based in Noida and is a Work From Office (WFO) opportunity.
Q5. Is the interview online or face-to-face?
The technical discussion will be conducted face-to-face from the Noida/Gurugram office.
Q6. What are the must-have technical skills?
The key skills are SQL, Python, ETL, and Microsoft Excel.
Q7. Is shift work required?
Yes. Candidates must be willing to work in a 24×7 rotational shift.
Q8. What is the interview process?
The provided process includes a Coding Test, Technical Discussion, and Project Interview.
Q9. Is Tableau or Power BI experience required?
The role includes the capability to make small enhancements in Tableau/Power BI dashboards.
Q10. How can candidates apply?
Interested candidates should send their resume to harshita.shukla@nagarro.com.
๐ Why Consider This Opportunity?
โจ Opportunity to work in a Tech Support L1/L2 role
โจ Exposure to SQL and ETL operations
โจ Experience with scheduled job monitoring
โจ Exposure to production/support troubleshooting
โจ Opportunity to work with development and infrastructure teams
โจ Hands-on incident and service-request management
โจ Experience working with SLAs and customer tickets
โจ Exposure to Tableau/Power BI dashboard enhancements
โจ Opportunity to strengthen analytical and problem-solving skills
โจ Experience working in a 24×7 support environment
These are role-related opportunities based on the provided job description and should not be interpreted as guaranteed company benefits.
๐ฉ How to Apply
๐ง Email Your Resume: harshita.shukla@nagarro.com
๐ Suggested Subject Line: Application for Tech Support (L1/L2) โ Noida
๐ Include in Your Email:
โข Position Applying For: Tech Support (L1/L2)
โข Total Experience: 2.5โ4 Years
โข Current Location
โข Notice Period
โข Updated Resume
โข Contact Number
โ ๏ธ Important Note:
Please apply only if you are an immediate joiner and willing to work from the Noida office and attend the face-to-face technical discussion from the Noida/Gurugram office.
๐ข Share this opportunity with friends, colleagues, and job seekers who are looking for Tech Support, SQL, ETL, Python, or IT Support opportunities.
