Looking for an opportunity in Quality Assurance / BPO Quality Analysis? Conviction HR Pvt Ltd (Conviction Global) is hiring Quality Analysts for an MNC BPO in Pune.
This opportunity is suitable for candidates with 1+ year of QA experience, particularly those with hands-on experience in voice call auditing and a mandatory Six Sigma Yellow Belt certification.
📌 Job Snapshot
- 🏢 Company: Conviction HR Pvt Ltd (Conviction Global)
- 💼 Position: Quality Analyst
- 👨💻 Experience: Minimum 1 year of QA experience
- 🎓 Education: Graduates & Undergraduates both eligible
- 📍 Location: Magarpatta, Pune
- 🏢 Industry: MNC BPO
- 💰 Salary: Up to ₹9 LPA or 30% hike on last CTC
- 🚶 Interview: Walk-in
- ⚡ Joining: Immediate joiners only
- 📅 Notice Period: Candidates serving notice period are not eligible
💼 What Will You Do as a Quality Analyst?
As a Quality Analyst in an MNC BPO environment, you will be responsible for monitoring and evaluating customer interactions to ensure quality standards are consistently maintained.
Your responsibilities may include:
- 🎧 Auditing voice calls and evaluating interactions against defined quality parameters.
- 📊 Identifying quality gaps and providing feedback based on audit findings.
- 📝 Maintaining accurate quality audit records and reports.
- 🔍 Identifying process deviations and areas for improvement.
- 🤝 Working with operations and other teams to improve overall quality performance.
- 📈 Supporting continuous improvement initiatives within the process.
- 🗣️ Communicating quality observations and recommendations effectively.
🌟 Why Is This Role Good for Your Experience?
This opportunity can be valuable for QA professionals looking to grow their career in the BPO Quality / Quality Analyst domain.
You can gain or strengthen experience in:
- 🎧 Voice call quality auditing
- 📊 Quality monitoring and evaluation
- 📝 Audit reporting
- 🔍 Root-cause identification
- 📈 Process improvement
- 🤝 Working with operations teams
- 🏆 Quality standards and process compliance
The experience can help you target future roles such as Senior Quality Analyst, Quality Specialist, Quality Coach, Process Quality Analyst or Quality Manager.
🛠️ Skills & Requirements
Candidates should meet the following requirements:
- ✅ Minimum 1 year of QA experience.
- 🎧 Hands-on experience in auditing voice calls is mandatory.
- 🏆 Six Sigma Yellow Belt certification is mandatory.
- 🗣️ Excellent communication skills.
- 🎓 Graduates and undergraduates can apply.
- ⚡ Immediate joiners only.
- ❌ Candidates currently serving a notice period are not eligible.
💰 Salary & Compensation
- 💵 Salary: Up to ₹9 LPA
- 📈 OR: Up to 30% hike on last CTC
The final compensation may depend on the candidate’s current CTC, experience, skills and interview performance.
🎯 Interview Process
The job details confirm that this is a walk-in interview opportunity.
Candidates should be prepared to discuss:
- 🎧 Previous experience in voice call auditing.
- 📊 Quality parameters and audit processes.
- 🏆 Six Sigma Yellow Belt concepts and certification.
- 🗣️ Communication and customer interaction scenarios.
- 🔍 Examples of quality issues identified during audits.
- 📈 How quality improvements can be implemented.
📚 Preparation Tips
Before attending the interview, candidates should revise:
- 🎧 Voice call quality auditing methodology
- 📊 Quality parameters and scorecards
- 🔍 Defect identification and root-cause analysis
- 🏆 Six Sigma Yellow Belt fundamentals
- 📈 Continuous improvement concepts
- 🗣️ Communication and feedback techniques
- 🤝 Handling disagreements with operations teams
- 📋 Quality reports and audit documentation
Be ready with real examples from your previous QA experience, especially situations where you identified a quality issue, provided feedback and contributed to improving the process.
📄 Resume Tips
Make your resume JD-focused and clearly highlight:
- Quality Analyst / QA experience
- 🎧 Voice call auditing experience
- 📊 Quality monitoring
- 🏆 Six Sigma Yellow Belt certification
- 📈 Process improvement
- 🔍 Root-cause analysis
- 📝 Quality reporting
- 🗣️ Communication skills
- BPO / customer service quality experience
Avoid keeping your resume generic. Your voice audit experience and Six Sigma Yellow Belt certification should be clearly visible.
📩 How to Apply
Interested and eligible candidates can share their updated CV at:
📧 ravneet.convictionshr@gmail.com
📌 Subject: Application – Quality Analyst – Pune
⚡ Since this opportunity is for immediate joiners and includes a walk-in interview, interested candidates are encouraged to apply at the earliest.
🚀 Final Takeaway
The Quality Analyst opportunity at Conviction HR Pvt Ltd (Conviction Global) is a good option for QA professionals with 1+ year of experience who have strong voice call auditing experience and a Six Sigma Yellow Belt certification.
With a salary of up to ₹9 LPA or a 30% hike on the last CTC, this opportunity could be worth considering for eligible candidates looking to advance their career in BPO Quality and Quality Assurance.
🎯 If you meet the eligibility criteria, especially the voice call auditing + Six Sigma Yellow Belt requirements, make sure your resume highlights these skills before applying.
🔥 Good luck to everyone applying! 🚀📊🎧
