Looking to start your career in Technical Support and Customer Service? ๐
Glow Apps Pvt. Ltd. is hiring a Technical Support Executive to join the growing Bharat Jagriti App team in New Delhi.
This is a full-time opportunity open to freshers and graduates who have good communication skills, basic computer knowledge, and an interest in helping users resolve technical issues.
๐ Location: New Delhi
๐ผ Experience: Freshers can apply
๐ฐ Salary: Up to โน15,000 per month
โก Joining: Immediate joiners preferred
๐ Position Details
๐ข Company: Glow Apps Pvt. Ltd.
๐ผ Position: Technical Support Executive
๐ Job ID: Not Mentioned
๐ Location: New Delhi
๐จโ๐ป Experience Required: Freshers can apply
๐ Qualification: Any Graduate
๐ข Employment Type: Full-Time
๐ Eligibility: Normal graduation candidates are eligible
๐ ๏ธ Skills Required
โ
Customer Support & Issue Resolution
โ
Call Support
โ
Chat Support
โ
Email Support
โ
Basic Technical Troubleshooting
โ
MS Excel
โ
Google Sheets
โ
Problem-Solving Skills
โ
Good Communication Skills
โ
Team Coordination
โ
Basic Computer Knowledge
โ
Basic Internet Knowledge
๐ Position Overview
The Technical Support Executive will be responsible for assisting users, understanding their concerns, and helping resolve technical or service-related issues.
The role involves communication with users through calls, chats, and emails, along with basic technical troubleshooting. Candidates should be comfortable using computers and internet-based tools and should have the ability to communicate clearly while handling user queries.
Knowledge of MS Excel and Google Sheets, along with problem-solving and team-coordination skills, will be useful for this position.
Since freshers are eligible, this opportunity can be suitable for graduates looking to begin their career in technical support, customer support, or IT-enabled support services.
๐ฏ Key Responsibilities
๐น Handle customer queries and provide appropriate assistance.
๐น Identify and understand user issues or concerns.
๐น Provide basic technical troubleshooting support.
๐น Assist users through calls, chat, and email channels.
๐น Follow up on reported issues and work toward resolution.
๐น Escalate issues when additional technical assistance is required.
๐น Maintain relevant information using MS Excel and Google Sheets.
๐น Coordinate with team members to resolve customer-related issues.
๐น Communicate clearly and professionally with users.
๐น Apply problem-solving skills to address day-to-day support requests.
๐ข About the Company
Glow Apps Pvt. Ltd. is the organization hiring for the Technical Support Executive position as part of the Bharat Jagriti App team.
The provided job information does not include additional details about the company’s size, products, clients, awards, or other organizational benefits.
๐ฑ Why This Role is Good for Freshers
๐ Opportunity to start a career in technical/customer support
๐ Gain practical experience in user support
๐ Develop professional communication skills
๐ Get exposure to call, chat, and email support
๐ Strengthen basic troubleshooting skills
๐ Improve problem-solving abilities
๐ Gain experience with Excel and Google Sheets
๐ Develop teamwork and coordination skills
๐ Build experience handling real-world user queries
These are general career-development opportunities associated with the role and are not guaranteed company benefits.
๐ฐ Salary Range
๐ต Salary: Up to โน15,000 per Month
๐งช Expected Interview Rounds
The exact interview process has not been mentioned in the job posting. Candidates may generally expect some combination of:
1๏ธโฃ Resume Shortlisting
2๏ธโฃ HR Screening
3๏ธโฃ Communication Assessment
4๏ธโฃ Role/Technical Discussion
5๏ธโฃ Final Discussion
6๏ธโฃ Documentation & Joining Formalities
These are general/expected stages and are not confirmed company-specific interview rounds.
๐ Preparation Tips
โ Revise basic computer and internet concepts.
โ Practice common customer-support interview questions.
โ Prepare examples demonstrating your communication skills.
โ Understand the basics of technical troubleshooting.
โ Practice handling customer complaints professionally.
โ Familiarize yourself with MS Excel basics.
โ Learn basic Google Sheets functionality.
โ Practice writing professional customer-support emails.
โ Prepare for scenario-based problem-solving questions.
โ Be ready to explain how you would handle a difficult customer.
โ Highlight your ability to coordinate with team members.
โ Prepare a brief introduction about yourself and your career goals.
๐ Resume Tips
โ Keep your resume concise and easy to read.
โ Clearly mention your graduation qualification.
โ Highlight customer-support or technical-support skills.
โ Mention MS Excel and Google Sheets knowledge.
โ Highlight communication and problem-solving abilities.
โ Include internships, academic projects, or relevant experience if available.
โ Mention relevant computer or technical certifications.
โ Tailor your resume toward the Technical Support Executive role.
โ Clearly mention your current location.
โ Check grammar and formatting before submitting.
โ Save your updated resume as a PDF.
โ Frequently Asked Questions (FAQs)
Q1. Can freshers apply for this position?
Yes. Freshers can apply.
Q2. What is the educational qualification?
Any graduate can apply. Normal graduation candidates are eligible.
Q3. Where is the job located?
The position is based in New Delhi.
Q4. What is the salary offered?
The salary is up to โน15,000 per month.
Q5. Is this a full-time position?
Yes, the job is listed as Full-Time.
Q6. Are immediate joiners preferred?
Yes. Immediate joiners are preferred.
Q7. What skills are required?
Key skills include customer support, issue resolution, call/chat/email support, basic technical troubleshooting, MS Excel, Google Sheets, problem-solving, communication, and team coordination.
Q8. Is prior work experience mandatory?
No. Freshers can apply.
Q9. Is the work-from-home option available?
Not Mentioned in the provided job information.
Q10. How can candidates apply?
Candidates can send their resume to fusiongyan29@gmail.com.
๐ Why Join the Bharat Jagriti App Team?
โจ Opportunity to begin a career in technical support
โจ Work related to customer/user assistance
โจ Exposure to multiple support channels
โจ Opportunity to develop troubleshooting skills
โจ Practical experience with Excel and Google Sheets
โจ Improve professional communication
โจ Develop problem-solving skills
โจ Gain experience working as part of a team
These points describe potential role-related learning opportunities and should not be considered confirmed company benefits.
๐ฉ How to Apply
๐ง Email Your Resume: fusiongyan29@gmail.com
๐ Suggested Subject Line: Application for Technical Support Executive โ New Delhi
๐ Include in Your Email:
โข Position Applying For
โข Total Experience
โข Current Location
โข Notice Period
โข Updated Resume
โข Contact Number
โก Immediate Joiners are preferred.
๐ข Share this opportunity with friends, classmates, colleagues, and job seekers who are looking for Technical Support, Customer Support, and IT Support opportunities in New Delhi.
