Looking to start your IT career with a remote opportunity? ๐ป Hidani Tech is hiring a Technical Support Engineer for a full-time remote position. This opportunity is ideal for freshers and early-career professionals with a strong IT foundation, good communication skills, and an interest in troubleshooting technical issues.
If you have basic knowledge of operating systems, networking, SQL, and software troubleshooting, this could be a great opportunity to begin your career in technical support.
๐ข About the Opportunity
Hidani Tech is looking for motivated, customer-focused individuals who can assist clients with technical issues, manage support requests, and coordinate with internal teams to resolve problems efficiently.
The role offers exposure to application troubleshooting, ticket management, networking fundamentals, databases, and remote technical support.
๐ Job Overview
- Company: Hidani Tech
- Job Title: Technical Support Engineer
- Experience Required: 0โ1 Year
- Location: Remote
- Job Type: Full-Time
- Shift: Night Shift
- Working Hours: 7:00 PM โ 4:00 AM IST
- Eligibility: Freshers and candidates with up to 1 year of experience
- Application Mode: Online
๐ผ Key Responsibilities
- Technical Troubleshooting: Diagnose and resolve basic software, application, and system-related issues.
- Customer Support: Handle client queries through calls, emails, and virtual meetings.
- Ticket Management: Create, update, prioritize, and track support tickets until resolution.
- Networking Support: Assist with basic network connectivity and configuration issues.
- Operating System Support: Troubleshoot common operating system and system-level problems.
- Database Support: Assist with basic SQL queries and database-related issues.
- Issue Coordination: Work with internal technical teams to investigate and resolve complex problems.
- Technical Documentation: Maintain accurate records of reported issues, troubleshooting steps, and resolutions.
- Customer Communication: Provide timely updates and clear explanations to clients throughout the resolution process.
โญ Why Consider This Opportunity?
- Remote Work: Work remotely without the need to commute to an office.
- Fresher-Friendly: An opportunity for candidates with 0โ1 year of experience.
- Practical IT Exposure: Develop hands-on troubleshooting and technical support skills.
- Multiple Technical Areas: Gain exposure to networking, operating systems, SQL, and application support.
- Customer Interaction: Improve professional communication and problem-solving skills.
- Career Growth: Build a foundation for future opportunities in technical support, application support, system administration, or cloud support.
Note: Career progression and training arrangements should be confirmed with the hiring team.
๐ง Skills Required
Essential Skills
- Degree, diploma, or equivalent knowledge in IT, Computer Science, or a related field.
- Basic software and application troubleshooting.
- Understanding of networking fundamentals, including IP addresses, DNS, and connectivity.
- Basic knowledge of Windows/Linux operating systems.
- Fundamentals of SQL and database operations.
- Familiarity with ticketing tools such as Jira, Zendesk, or Freshdesk.
- Excellent verbal and written communication skills.
- Strong analytical thinking and problem-solving abilities.
- Good documentation and customer-handling skills.
- Willingness to work the night shift from 7:00 PM to 4:00 AM IST.
โ Good-to-Have Skills
- Basic understanding of REST APIs and HTTP status codes.
- Familiarity with remote support tools.
- Fundamental knowledge of cloud platforms such as AWS or Microsoft Azure.
๐ฏ Interview Preparation Tips
1. Revise IT troubleshooting fundamentals
Prepare to explain how you would troubleshoot an application that is not opening, a system that is running slowly, or an internet connection that is not working.
2. Review networking basics
Understand IP addresses, DNS, DHCP, ping, ports, routers, and common connectivity issues.
3. Practise basic SQL
Revise SELECT queries, WHERE conditions, sorting, filtering, and simple JOIN operations.
4. Learn ticket management
Understand how to create a ticket, assign priority, document troubleshooting steps, escalate unresolved issues, and communicate updates to customers.
5. Prepare customer-support scenarios
Practise explaining technical problems in simple language, handling frustrated customers professionally, and asking the right questions to identify root causes.
6. Understand REST API basics
Review HTTP methods such as GET and POST, common status codes, and how APIs exchange data.
7. Prepare for HR questions
Be ready to explain why you want to work in technical support, your strengths, your communication skills, and your willingness to work night shifts.
๐ Resume Tips
- Highlight your IT education and relevant technical knowledge.
- Include practical projects, internships, or troubleshooting experience.
- Mention SQL, networking, operating systems, and application support skills.
- List ticketing tools and remote support tools you have actually used.
- Highlight communication, documentation, and problem-solving abilities.
- Include relevant certifications in networking, IT support, or cloud fundamentals, if applicable.
- Clearly indicate your availability for the 7:00 PM โ 4:00 AM IST shift.
Freshers’ tip: Even without professional experience, you can strengthen your resume by including academic projects, technical labs, internships, and hands-on troubleshooting exercises.
๐ฉ How to Apply
๐ Application Link: Click here
Interested candidates can apply through the link below.
You can also send your updated resume through direct message (DM), as mentioned in the hiring announcement.
๐ Important Details to Remember
- Role: Technical Support Engineer
- Company: Hidani Tech
- Experience: 0โ1 Year
- Work Mode: Remote
- Shift: Night Shift (7:00 PM โ 4:00 AM IST)
- Job Type: Full-Time
The job description does not specify a salary range, detailed selection process, or application deadline. Please confirm these details with the hiring team.
๐ค Referral & Sharing Tip
Know someone looking for their first IT job or a remote technical support opportunity? Tag them in the comments or share this post with them. Your share could help someone take their first step into the IT industry!
โ Final Thoughts
This is an opportunity worth exploring for freshers and early-career professionals who want to build a strong foundation in IT support, troubleshooting, and customer service.
If you have the required technical fundamentals, good communication skills, and are comfortable working night shifts, consider applying.
๐ Start your IT career with Hidani Techโupdate your resume and apply today!
