๐ MG Consulting Services Pvt. Ltd. is currently connecting with candidates for an Executive / Sr. Executive โ Customer Support opportunity in Viman Nagar, Pune.
This opportunity is suitable for graduates with strong English communication skills who are comfortable working in US rotational shifts. Both freshers and experienced professionals with 0โ3+ years of experience can explore this opening.
The role offers exposure to a global customer support environment, along with Monday-to-Friday working, fixed Saturday and Sunday weekly offs, and corporate benefits.
๐ Position Details
๐ข Company: MG Consulting Services Pvt. Ltd.
๐ผ Position: Executive / Sr. Executive โ Customer Support
๐ Job ID: Not Mentioned
๐ Location: Viman Nagar, Pune
๐จโ๐ป Experience Required: 0โ3+ years
โข Freshers โ Eligible
โข Experienced Candidates โ Eligible
๐ Qualification: Graduation in any stream
๐ข Employment Type: Not Mentioned
๐ Eligibility: Excellent verbal and written English communication; comfortable working in US rotational shifts
๐ Working Days: Monday to Friday
๐
Weekly Off: Saturday & Sunday fixed
๐ Shift Pattern: US rotational shifts
โฐ Example Shifts: 6:30 PMโ3:30 AM / 7:30 PMโ4:30 AM IST
๐ ๏ธ Skills Required
โ
Excellent verbal English communication
โ
Strong written English communication
โ
Customer support skills
โ
Customer interaction and query-handling ability
โ
Professional communication
โ
Problem-solving approach
โ
Ability to work in US rotational shifts
โ
Ability to work effectively in a team
โ
Customer-focused attitude
โ
Good listening and understanding skills
๐ Position Overview
MG Consulting Services Pvt. Ltd. is looking for candidates for an Executive / Sr. Executive โ Customer Support position based in Viman Nagar, Pune.
The opportunity is open to both freshers and experienced professionals, making it suitable for candidates looking to start or continue their career in the customer support/customer service domain.
Candidates should have a graduation degree in any stream along with strong verbal and written English communication skills. Since the role supports a global environment, applicants must also be comfortable working in US rotational shifts.
The position follows a five-day working schedule from Monday to Friday, with fixed Saturday and Sunday weekly offs.
๐ฏ Key Responsibilities
The detailed company-specific responsibilities were not provided in the job description. Based on the advertised Customer Support role, candidates may generally be expected to:
๐น Communicate professionally with customers through the applicable support channels.
๐น Understand customer queries and provide appropriate assistance.
๐น Handle customer requests in a clear and professional manner.
๐น Maintain effective verbal and written communication.
๐น Identify customer concerns and follow appropriate resolution processes.
๐น Escalate issues when additional support is required.
๐น Maintain professionalism while interacting with customers.
๐น Work according to assigned schedules and US rotational shifts.
๐น Collaborate with team members to support customer requirements.
๐น Follow applicable company processes and customer support guidelines.
These responsibilities are general expectations for the role and are not presented as a confirmed company-specific job description.
๐ข About the Company
MG Consulting Services Pvt. Ltd. is presented in this opportunity as an organization offering a professional global work environment with customer support opportunities in Pune.
The provided job information specifically highlights a global customer support environment, corporate benefits, and opportunities for both freshers and experienced professionals.
Detailed information regarding company size, clients, products, awards, or other organizational information was not provided.
๐ฑ Why This Role is Good for Freshers
๐ Opportunity to begin a career in customer support
๐ Exposure to a global customer support environment
๐ Opportunity to improve professional English communication
๐ Practical experience in customer interaction
๐ Opportunity to develop problem-solving skills
๐ Experience working in a corporate environment
๐ Five-day working schedule
๐ Fixed Saturday and Sunday weekly offs
๐ Opportunity to work alongside experienced professionals
These points describe potential career exposure based on the advertised role and should not be interpreted as guaranteed benefits.
๐ฐ Salary Range
๐ต Freshers: โน30,000 CTC per month
๐ต Experienced Candidates: Up to โน45,000 CTC per month
๐ Experienced salary will be based on relevant experience and interview performance.
๐งช Expected Interview Rounds
The exact interview process has not been mentioned in the provided job posting.
Candidates may generally encounter some combination of:
1๏ธโฃ Resume Shortlisting
2๏ธโฃ HR Screening
3๏ธโฃ Communication Assessment
4๏ธโฃ Customer Support/Role-Based Discussion
5๏ธโฃ Final HR Discussion & Documentation
These are general expectations and are not confirmed company-specific interview rounds.
๐ Preparation Tips
โ Practice professional English communication and common customer-service conversations.
โ Prepare a clear self-introduction in English.
โ Revise basic customer handling and problem-solving approaches.
โ Practice answering situational customer-support questions.
โ Be ready to explain how you would handle an unhappy or confused customer.
โ Improve active listening and communication skills.
โ Prepare examples that demonstrate teamwork and professionalism.
โ Understand the importance of patience and empathy in customer interactions.
โ Be prepared to discuss your comfort with US rotational shifts.
โ Keep your answers clear, structured, and professional.
๐ Resume Tips
โ Keep your resume concise and easy to read.
โ Clearly mention your graduation qualification.
โ Highlight English communication and customer-handling skills.
โ Mention internships, projects, certifications, or relevant experience.
โ Experienced candidates should highlight customer support/service-related achievements.
โ Mention relevant communication, problem-solving, and teamwork experience.
โ Clearly mention total experience.
โ Ensure your contact details are updated.
โ Check grammar, spelling, and formatting before submitting.
โ Save and share the final resume in PDF format.
โ Frequently Asked Questions (FAQs)
Q1. Can freshers apply?
Yes. Freshers are explicitly welcome to apply.
Q2. What is the experience requirement?
The opportunity is open to candidates with 0โ3+ years of experience.
Q3. What is the educational qualification?
Graduation in any stream is required.
Q4. What is the job location?
The position is located in Viman Nagar, Pune.
Q5. Are Saturday and Sunday working days?
No. Saturday and Sunday are fixed weekly offs according to the provided information.
Q6. What are the working hours?
The role follows US rotational shifts. Examples provided are 6:30 PMโ3:30 AM and 7:30 PMโ4:30 AM IST.
Q7. What is the salary for freshers?
Freshers are offered โน30,000 CTC per month.
Q8. What is the salary for experienced candidates?
Experienced candidates can receive up to โน45,000 CTC per month, depending on relevant experience and the interview.
Q9. What communication skills are required?
Candidates need excellent verbal and written English communication skills.
Q10. How can candidates apply?
Candidates can contact HR Janhavi through call/WhatsApp at 9156981220 or email janhavi.mgcs@outlook.com.
๐ Why Consider This Opportunity?
โจ Global customer support environment
โจ Opportunity for both freshers and experienced professionals
โจ Exposure to professional customer interactions
โจ Opportunity to strengthen communication skills
โจ Five working days per week
โจ Fixed Saturday and Sunday weekly offs
โจ Corporate benefits
โจ Opportunity to work in a professional environment
โจ Customer support career exposure
โจ Opportunity to develop practical workplace skills
๐ฉ How to Apply
๐ง Email Your Resume: janhavi.mgcs@outlook.com
๐ Call / WhatsApp: 9156981220
๐ค Contact Person: HR Janhavi
๐ข Organization: MG Consulting Pvt. Ltd.
๐ Location: Viman Nagar, Pune
๐ Suggested Subject Line: Customer Support โ Viman Nagar
๐ Include in Your Communication:
โข Position Applying For
โข Total Experience
โข Current Location
โข Notice Period
โข Updated Resume
โข Contact Number
๐ Please mention โCustomer Support โ Viman Nagarโ when contacting HR.
๐ข Share this opportunity with friends, classmates, colleagues, and job seekers who are looking for Customer Support and Customer Service opportunities in Pune.
