Looking to start your career with one of the world’s leading cloud and enterprise technology companies? ๐ Oracle has opened applications for the Support Engineer 1 (IC1) role in Bengaluru. This is an excellent opportunity for fresh graduates and professionals with up to 2 years of experience to begin their journey in Technical Support, Cloud Technologies, Enterprise Applications, and Customer Success.
If you’re passionate about technology, troubleshooting, customer interaction, and continuous learning, Oracle offers one of the best environments to build a long-term career while working with world-class products used by millions of businesses worldwide.
๐ Position Details
๐ข Position: Support Engineer 1
๐ Job ID: 339249
๐ Location: Bengaluru, Karnataka, India
๐ผ Experience Required: 0โ2+ Years
๐ Qualification: Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Related Field
๐ข Employment Type: Regular Employee
๐ Work Authorization: Visa Sponsorship Not Available
๐งช Domain: Technical Support | Cloud Support | Customer Services
๐ Skills Required
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Technical Troubleshooting
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Customer Support
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Incident Management
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Problem Solving
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Linux/Windows Fundamentals
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Networking Basics
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SQL Fundamentals
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Cloud Computing Basics
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Oracle Product Knowledge (Preferred)
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Documentation Skills
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Service Request Management
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Knowledge Base Creation
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Analytical Thinking
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Communication Skills
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AI-Assisted Troubleshooting
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English Communication
๐ Position Overview
Oracle is looking for enthusiastic and customer-focused professionals to join its Global Support organization as Support Engineer 1. This position offers an excellent opportunity to work directly with Oracle customers by providing technical assistance, troubleshooting product issues, documenting solutions, and ensuring outstanding customer satisfaction. You will collaborate with experienced engineers, learn Oracle’s enterprise technologies, and gain exposure to cloud products, enterprise software, automation tools, AI-assisted troubleshooting, and customer support best practices. This role is ideal for candidates who enjoy solving technical challenges, communicating with customers, learning new technologies, and growing within one of the world’s largest enterprise software companies.
๐ฏ Key Responsibilities
๐น Serve as the primary technical contact for Oracle customers.
๐น Respond to customer inquiries via phone, email, and electronic channels.
๐น Troubleshoot product-related issues and provide timely resolutions.
๐น Reproduce customer-reported issues and perform root cause analysis.
๐น Escalate complex technical issues to senior engineers when required.
๐น Document customer interactions and maintain accurate service requests.
๐น Create troubleshooting documentation and Knowledge Base articles.
๐น Collaborate with development and engineering teams.
๐น Utilize automation tools and AI assistance for faster issue resolution.
๐น Identify opportunities to improve support processes.
๐น Monitor service performance metrics.
๐น Ensure high customer satisfaction through effective communication.
๐น Participate in technical learning programs and certifications.
๐ About the Company
Oracle Corporation is one of the world’s largest enterprise software and cloud computing companies, serving businesses across more than 175 countries. The company offers industry-leading cloud infrastructure, enterprise applications, databases, artificial intelligence solutions, and digital transformation technologies. Oracle powers critical business operations for governments, Fortune 500 organizations, healthcare providers, financial institutions, retailers, manufacturers, and technology companies worldwide.
With thousands of engineers, researchers, and innovators across global offices, Oracle continues to invest heavily in Cloud Computing, Artificial Intelligence, Autonomous Databases, Security, Analytics, and Enterprise Applications. Employees benefit from world-class learning resources, internal mobility, leadership programs, global exposure, and excellent career growth opportunities.
๐ Why This Role is Good for Freshers
๐ Opportunity to begin your career with a Fortune 100 technology company.
๐ Learn enterprise-grade technical support processes.
๐ Gain exposure to Oracle Cloud products and enterprise software.
๐ Work alongside experienced engineers and industry experts.
๐ Build strong troubleshooting and analytical skills.
๐ Develop customer communication and stakeholder management abilities.
๐ Learn automation and AI-assisted support methodologies.
๐ Access Oracle University learning programs and certifications.
๐ Excellent internal career growth opportunities into Cloud, Database, DevOps, Product Engineering, and Consulting.
๐ Global exposure while supporting international customers.
๐ผ Key Skills You’ll Develop
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Technical Troubleshooting
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Enterprise Software Support
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Cloud Technologies
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Incident Management
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Root Cause Analysis
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Customer Success
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Documentation
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Knowledge Management
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Oracle Technologies
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AI-Assisted Support
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Problem Solving
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Professional Communication
๐ฐ Salary Range
๐ Performance Bonus
๐ Medical Insurance
๐ Life Insurance
๐ Retirement Benefits
๐ Paid Leaves
๐ Learning & Certification Programs
๐ Wellness Benefits
Salary may vary depending on educational background, interview performance, and location.
๐ Expected Interview Rounds
1๏ธโฃ Online Application Screening
2๏ธโฃ Resume Shortlisting
3๏ธโฃ Online Assessment (Technical + Aptitude)
4๏ธโฃ Technical Interview Round 1
5๏ธโฃ Technical Interview Round 2
6๏ธโฃ Managerial Interview
7๏ธโฃ HR Discussion
8๏ธโฃ Offer Rollout
๐ Preparation Tips
โ Revise Operating System fundamentals.
โ Learn Networking basics (TCP/IP, DNS, HTTP, HTTPS).
โ Understand SQL queries and database concepts.
โ Practice troubleshooting real-world technical issues.
โ Improve communication and customer handling skills.
โ Learn Cloud Computing basics.
โ Understand REST APIs.
โ Study Oracle Cloud fundamentals.
โ Practice behavioral interview questions.
โ Strengthen problem-solving and analytical thinking.
๐ Resume Tips
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Keep your resume limited to 1โ2 pages.
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Highlight projects involving troubleshooting or technical support.
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Mention certifications (Cloud, SQL, Networking, Linux, Oracle, AWS, Azure).
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Include internships, hackathons, and technical competitions.
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Showcase communication and customer interaction skills.
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Quantify achievements wherever possible.
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Proofread carefully before submitting.
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Use a professional resume format with ATS-friendly keywords.
๐ฏ Ideal Candidate Profile
โ Strong analytical mindset.
โ Excellent verbal and written communication.
โ Passion for solving technical problems.
โ Customer-first attitude.
โ Ability to learn quickly.
โ Good teamwork and collaboration skills.
โ Comfortable working in a dynamic support environment.
โ Basic understanding of enterprise technologies.
๐ Career Growth Opportunities
Support Engineer 1
โฌ
Support Engineer 2
โฌ
Senior Support Engineer
โฌ
Principal Support Engineer
โฌ
Cloud Engineer
โฌ
Technical Consultant
โฌ
Solution Architect
โฌ
Engineering Manager
โ Frequently Asked Questions (FAQs)
Q1. Who can apply?
Fresh graduates and professionals with 0โ2+ years of experience.
Q2. Is prior Oracle experience mandatory?
No. Basic technical knowledge and learning ability are sufficient.
Q3. Is this a software development role?
No. This is a Technical Support and Customer Engineering role.
Q4. Is coding mandatory?
Coding is not mandatory, but SQL, scripting, and troubleshooting knowledge are advantageous.
Q5. Is visa sponsorship available?
No. Visa/work permit sponsorship is not available for this role.
Q6. What technologies should I prepare?
Operating Systems, Networking, SQL, Cloud Basics, APIs, Troubleshooting, Customer Support, and Communication Skills.
Q7. Is this role suitable for freshers?
Yes. This is one of Oracle’s best entry-level opportunities for fresh graduates and early-career professionals.
๐ฉ How to Apply
๐ Application Link: Click Here
๐ Apply through the official Oracle Careers portal using Job ID: 339249.
๐ Ensure your resume highlights technical skills, projects, certifications, internships, and communication abilities before submitting your application.
๐ If you know someone looking for an exciting opportunity in Technical Support, Cloud Technologies, or Enterprise Software, share this opportunity and help them start an amazing career with Oracle!
