The demand for skilled service desk professionals, technical support associates, and contact center analysts continues to grow rapidly as global organizations strengthen their internal support operations and digital service ecosystems. ππ
This opportunity is ideal for:
- Fresh graduates
- Technical support professionals
- Service desk associates
- Contact center executives
- IT support analysts
- Help desk professionals
Candidates with 0β2 years of experience looking to build a strong career in technical support, enterprise application support, and customer service operations can explore this exciting opening at Deloitte. π
π Job Overview
πΌ Position: GCC-FSD Analyst β Hyderabad
π’ Company: Deloitte
π Requisition Code: 352047
π Location: Hyderabad
π Shift Timings: 11 AM β 8 PM
π
Experience Required: 0β2 Years
This opportunity is especially valuable for freshers and early-career professionals looking to enter the IT support and enterprise services domain. π
π» Key Responsibilities
Candidates joining this role will contribute to multiple support operations and customer service workflows.
β Respond to Support Requests
The role involves handling:
- Incoming calls
- Chats
- Emails
- Webforms
- Voicemails
- Fax requests
Providing timely and professional support is one of the most important responsibilities of this position. ππ¬
β Incident & Service Request Resolution
Candidates will:
- Analyze technical issues
- Resolve application-related incidents
- Troubleshoot hardware/software concerns
- Escalate unresolved issues to support teams
Problem-solving and analytical thinking are highly important for success in this role. π
β CRM & Ticket Management
Professionals will:
- Document incidents in CRM tools
- Track service requests
- Update ticket status
- Ensure proper issue closure
Experience with ticketing systems and support workflows is highly valuable in enterprise environments. π
β Monitor Ongoing Issues & Environment Updates
The role includes monitoring:
- System outages
- Environment changes
- Ongoing incidents
- Internal support communications
This helps ensure continuity and smooth business operations across support systems. β‘
β Customer Service & Performance Standards
Candidates are expected to maintain:
β High customer satisfaction
β Contact quality standards
β First-call resolution metrics
β Schedule adherence
Strong communication and professionalism are critical for this role. π
π¨βπ» About the Finance Service Desk Team
The Finance Service Desk (FSD) team supports Deloitte professionals across multiple geographies by providing:
- Internal business application support
- Technical troubleshooting
- Service request management
- Enterprise application assistance
The team operates in a collaborative and fast-moving support environment while maintaining high service standards globally. πβ¨
π Required Qualifications
Deloitte is looking for candidates with strong communication, technical understanding, and customer support capabilities.
β Educational Qualifications
Eligible candidates include graduates with:
- Bachelor of Science (B.Sc)
- Bachelor of Commerce (B.Com)
- Bachelor of Computer Applications (BCA)
- Other non-engineering degrees
- Diploma qualifications
This makes the opportunity accessible to a wide range of fresh graduates and support professionals. π
β Experience Requirements
Candidates should have:
- 0β2 years of experience
in: - Help desk support
- Contact center operations
- Technical support
- Service desk environments
Freshers with strong communication and technical fundamentals can also explore this opportunity. π
π Technical Skills Required
Candidates should possess knowledge of:
- Computer hardware
- Software applications
- Internet connectivity
- Application performance troubleshooting
Additionally, experience with:
- Microsoft Word
- Excel
- PowerPoint
is preferred. π»
π Ticketing & CRM Experience
Candidates with experience documenting incidents in:
- CRM systems
- Ticketing tools
- Support platforms
will have an added advantage. π
β Preferred Skills
Additional skills that can strengthen candidate profiles include:
π Multi-Channel Support Experience
Experience supporting users through:
- Calls
- Chat
- Webforms
π§ Troubleshooting Skills
Knowledge of:
- Application access issues
- Software troubleshooting
- Hardware troubleshooting
π Shift-Based Support Environment
Comfort working in support shifts and fast-paced operational environments. β‘
π© How to Apply
Ready to take the next step in your career?
π Application Link: Click Here
π€ Referral Tip
Want to improve your chances of getting noticed?
Connect with someone at Deloitte and request a referralβit can significantly enhance your visibility in the hiring process.
π Requisition Code: 352047
Candidates are encouraged to apply early for better consideration. π
β¨ Final Thoughts
The GCC-FSD Analyst opportunity at Deloitte offers an excellent career path for fresh graduates and early-career professionals interested in technical support, enterprise service desk operations, and customer support ecosystems. ππ
With exposure to global enterprise environments, application support systems, ticket management workflows, and cross-regional collaboration, this role provides strong foundational experience for long-term career growth in IT support and enterprise operations. ππΌ
As organizations continue investing heavily in digital operations, enterprise applications, and global support ecosystems, skilled service desk and technical support professionals remain highly valuable across the global technology industry. β¨
Candidates passionate about customer service, technical troubleshooting, problem-solving, and enterprise support operations are encouraged to apply early for this exciting opportunity at Deloitte. ππ
