An exciting opportunity is now open for candidates looking to build a career in technical support, customer service, and internet troubleshooting. The role of Technical Support Executive – Voice in Noida is ideal for fresh graduates as well as professionals with experience in ISP and broadband support environments.
This opportunity offers hands-on exposure to technical troubleshooting, customer interaction, networking basics, and voice-based support operations in a fast-paced professional environment.
If you have strong communication skills, enjoy solving technical problems, and are comfortable working in a customer-facing support role, this could be a great opportunity to begin or grow your career in the IT and support industry.
đź“Ś Job Overview
Position
Technical Support Executive – Voice
Req ID
Req_00181894_IN
Location
Noida, India
Work Mode
Work from Office
Office Location
Sector 135, Noida
Experience Required
0–2 Years
🌟 About the Role
The Technical Support Executive role focuses on providing voice-based customer support for internet and connectivity-related issues.
Selected candidates will interact directly with customers to:
- Diagnose internet problems
- Resolve connectivity issues
- Troubleshoot routers and modems
- Provide service updates
- Coordinate technician visits when required
The role combines technical troubleshooting with customer service skills, making it an excellent entry point into technical support and IT operations careers.
đź’Ľ Key Responsibilities
1. Customer Support & Issue Resolution
One of the primary responsibilities is assisting customers over phone calls.
Candidates will:
- Understand customer concerns
- Identify technical issues
- Provide troubleshooting assistance
- Offer suitable solutions
- Deliver excellent customer service
Strong communication and patience are important for this role.
2. Internet & Connectivity Troubleshooting
The role involves handling:
- ISP-related issues
- Wi-Fi connectivity problems
- Router and modem troubleshooting
- Network-related service disruptions
Candidates with basic networking knowledge and troubleshooting skills will perform well in this position.
3. Hardware & Software Guidance
Technical Support Executives help customers configure and optimize devices.
Responsibilities include:
- Assisting with modem setup
- Supporting router configuration
- Helping customers maximize service functionality
- Guiding users through basic software settings
This helps candidates build strong practical technical support experience.
4. Service Restoration & Escalation
The selected candidate will:
- Provide updates regarding issue resolution
- Coordinate service restoration activities
- Escalate advanced technical problems when required
- Schedule technician dispatches for on-site support
This provides exposure to support workflows and escalation management processes.
5. Multi-Tasking in a Technical Environment
Candidates will work within a Microsoft Windows environment while handling multiple tools and applications simultaneously.
Responsibilities may include:
- Managing customer tickets
- Accessing troubleshooting systems
- Updating service records
- Monitoring issue resolution status
Good multitasking ability is highly important for success in this role.
đź› Required Skills & Qualifications
Educational Qualification
Candidates with the following qualifications can apply:
- Any Graduate
- Any Post Graduate
Fresh graduates are also eligible for the voice support role.
Experience Required
- 0–2 years of experience
- Freshers can apply
- Experience in BPO or ISP support is an added advantage
Technical Skills
Preferred candidates should have knowledge of:
- Internet troubleshooting
- Wi-Fi connectivity
- Routers and modems
- ISP-related support
- Basic networking concepts
Communication Skills
Excellent English communication skills are mandatory because the role involves direct voice interaction with customers.
Candidates should be able to:
- Speak clearly and professionally
- Explain technical issues simply
- Handle customer conversations confidently
Work Environment Requirements
Candidates should be comfortable with:
- 24Ă—7 rotational shifts
- Work from office setup
- Voice support operations
- Customer-facing responsibilities
🌟 Perks & Benefits
The organization offers several employee benefits, including:
đźš– Cab Facilities
- Both-side cab transportation
- Coverage up to 35 km from office location
This helps employees manage daily commuting conveniently.
🏥 Medical Insurance
Employees receive medical insurance benefits, providing additional security and support.
🌍 Why This Opportunity is Valuable
Strong Entry-Level Career Opportunity
This role is ideal for:
- Fresh graduates
- Entry-level candidates
- Professionals starting in technical support
- Candidates transitioning into IT support roles
Build Technical Support Skills
Candidates gain practical exposure to:
- Networking fundamentals
- ISP troubleshooting
- Customer handling
- Voice support processes
- Incident management
These skills are highly valuable in the IT services industry.
Opportunity to Grow in IT & Support Domains
This role can help professionals move toward future positions such as:
- Network Support Engineer
- IT Helpdesk Analyst
- Technical Support Specialist
- Service Desk Engineer
- Customer Support Lead
- Infrastructure Support Associate
👨‍💻 Who Should Apply?
This opportunity is suitable for:
- Freshers looking for IT/BPO jobs
- Technical support aspirants
- Customer support professionals
- Networking beginners
- ISP support executives
- Voice process candidates
Candidates with strong communication skills and willingness to learn technical troubleshooting will benefit greatly from this role.
đź“© How to Apply
Ready to take the next step in your career?
👉 Application Link: Click Here
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