Nagarro is hiring for a Technical Support / Product Operations Specialist in Mumbai and Bengaluru for professionals with 2.5–4 years of experience in technical support, product operations or production-support environments. The role focuses on incident management, ITSM/ITIL, system monitoring, troubleshooting, SLA management and coordination with technical and business teams.
🏢 About Nagarro
Nagarro is a global digital engineering and transformation company that combines engineering, AI and enterprise expertise to build technology solutions for businesses. Nagarro describes itself as an AI-native engineering and transformation company, with around 18,700 colleagues across 39 countries. Its services span digital engineering, AI, cloud, enterprise applications and technology transformation.
Nagarro has a significant India presence, with offices including Bengaluru and Mumbai. Its Bengaluru office is listed in the EPIP/Whitefield area, while its Mumbai office is in Vashi, Navi Mumbai.
For a support professional, Nagarro’s technology-focused environment can provide exposure to production systems, enterprise applications, incident processes and cross-functional engineering teams.
📌 Job Overview
- Company: Nagarro
- Role: Technical Support / Product Operations Specialist
- Experience: 2.5–4 Years
- Locations: Mumbai / Bengaluru
- Notice Period: Immediate joiners to 30 days only
- Education: Bachelor’s degree in Computer Science preferred; B.Tech preferred
- Core Areas: Technical Support, Product Operations, Incident Management
- ITSM: ITIL, Incident Management, Problem Management
- Production: Monitoring, troubleshooting, alerts and preventive actions
- Priority Incidents: P1/P2
- Key Focus: SLA/TAT, incident reduction and process improvement
⭐ Why This Role Is Good for Experienced Professionals
This opportunity goes beyond basic ticket handling. The role involves managing P1/P2 incidents, investigating production issues, monitoring critical alerts, coordinating with engineering teams and taking preventive actions to reduce recurring incidents.
Professionals with 2.5–4 years of experience can strengthen their profile across IT operations, incident management, application support and product operations. The emphasis on incident reduction, SLA improvement and problem management also gives candidates an opportunity to demonstrate ownership rather than simply resolving assigned tickets.
The role can be relevant for professionals progressing toward Technical Support Engineer, Application Support Engineer, Product Operations Specialist, Incident Manager or IT Operations positions.
🧩 Skills Required
- Incident Management and P1/P2 handling
- ITSM and ITIL fundamentals
- Problem Management and RCA
- Production-system monitoring
- Alert investigation and troubleshooting
- SLA, TAT and priority management
- Service-request management
- Application and infrastructure troubleshooting
- Log analysis and basic debugging
- Incident documentation and knowledge-base updates
- Preventive and corrective action planning
- Cross-functional stakeholder coordination
- Strong written and verbal communication
- Ticketing platforms such as ServiceNow or equivalent
- Basic SQL and database troubleshooting
- Linux/Windows troubleshooting fundamentals
- Monitoring tools and dashboard interpretation
🧑💻 Expected Nagarro Interview Rounds
Round 1 – Aptitude Test: Expect logical reasoning, numerical ability, analytical thinking and possibly basic technical/IT concepts. Nagarro’s reported assessment formats have included aptitude and computer-science fundamentals.
Round 2 – Technical Discussion: Prepare for ITIL, incident lifecycle, P1/P2 prioritization, SLA breaches, monitoring alerts, troubleshooting methodology, RCA, escalation and production-support scenarios.
Round 3 – Project Interview: Expect detailed questions about your current/previous application, production environment, incidents personally handled, tools used, stakeholders involved and measurable improvements delivered. Be ready to walk through one critical incident from detection to resolution and preventive action.
💰 Salary Range
The vacancy does not mention an official compensation range. Current third-party Nagarro salary data provides some useful references: Glassdoor lists Technical Support Engineer compensation around ₹6–8 LPA in its current Nagarro salary dataset, while individual historical submissions include ₹7 LPA for 1–3 years and ₹5–9 LPA for 4–6 years.
AmbitionBox also reports ₹4.8–5.9 LPA for Nagarro Technical Support Executive roles, while older L1 Support Engineer data shows ₹4.4–5.6 LPA for 2–3 years.
Accordingly, ₹5–9 LPA can be used as an indicative reference range for this profile, not a confirmed package for this vacancy. Actual compensation can vary based on relevant experience, project, location, current CTC and internal level.
📚Preparation Tips
1. Master P1/P2 scenarios: Prepare examples of a production outage, service degradation or critical customer-impacting issue and explain your response step by step.
2. Use the Incident → RCA → Prevention framework: Don’t stop at “issue resolved.” Explain detection, impact assessment, mitigation, root cause and preventive action.
3. Practice SLA calculations: Understand response time, resolution time, priority-based SLA and escalation timelines.
4. Prepare monitoring scenarios: Know how you would investigate CPU/memory spikes, application errors, service-down alerts, latency increases and repeated failures.
5. Revise ITIL: Focus on Incident Management, Problem Management, Service Request, Change Management and major-incident concepts.
6. Prepare one measurable improvement: Be ready to discuss how you reduced recurring incidents, improved TAT, eliminated alerts or improved an operational process.
📝 Resume Tips
Put Technical Support | Incident Management | ITIL | Production Support prominently in your headline or summary. Mention the scale of your support environment, such as applications supported, ticket volume, SLA targets or user/customer base.
Use achievement-based bullets such as “Reduced recurring incidents by X% through RCA and preventive actions” or “Improved SLA compliance by X% through monitoring and escalation improvements.”
Highlight P1/P2 incident ownership, monitoring tools, ServiceNow/Jira or other ticketing platforms, log analysis, SQL/Linux exposure and stakeholder coordination. For every major project, show the system supported, incidents handled, tools used and business impact.
📩 How to Apply
📩harshita.shukla@nagarro.com
Interested candidates should send their updated resume to harshita.shukla@nagarro.com. Mention Technical Support / Product Operations Specialist in the subject line and include 2.5–4 years of experience, preferred location (Mumbai/Bengaluru), notice period and relevant ITSM/support experience.
Candidates should apply only if they meet the stated immediate-to-30-day notice-period requirement and have hands-on experience with incident management, troubleshooting, monitoring, SLA management and ITIL/ITSM processes.
🚀 If you have strong production-support experience and enjoy solving incidents, coordinating with technical teams and improving operational reliability, this Nagarro opportunity is closely aligned with a modern Technical Support/Product Operations profile.
