Openxcell | Next-Gen AI Services is hiring L1 Support Engineers in Ahmedabad. This is a strong opportunity for freshers and candidates with up to 1 year of experience who are interested in technical support, troubleshooting and fintech/product support. The role involves supporting Speed Wallet, responding to user issues, monitoring support queries and escalating complex problems to the appropriate teams.
📌 Job Details
- 🏢 Company: Openxcell | Next-Gen AI Services
- 💼 Role: L1 Support Engineer
- 👨💻 Experience: 0–1 Year
- 📍 Location: Ahmedabad
- 🏢 Work Mode: Work From Office (WFO)
- 💻 Domain: Technical Support / Product Support / Fintech
- 🎯 Product: Speed Wallet
- 🌱 Suitable For: Freshers & early-career professionals
- 📩 Apply: priya.kumari@openxcell.com
🏢 About Openxcell
Openxcell is a technology services company that works on software development, AI solutions, mobile and web applications, blockchain and other digital technologies. The company has worked with businesses across different industries to build and support technology products.
The Speed Wallet responsibility also makes this role particularly interesting for candidates who want exposure to a product-oriented and fintech environment.
🎯 Why This Role Is Good for Freshers?
Starting your career in L1 technical support can help develop several skills that are valuable across IT careers. You will learn how to approach an issue systematically instead of simply trying random fixes.
The role involves identifying user problems, gathering relevant information, troubleshooting the issue, documenting findings and escalating problems when they require assistance from another team. These activities build strong problem-solving, communication and technical investigation skills.
For freshers who eventually want to move into application support, QA, DevOps, system administration, product operations, cybersecurity or software engineering, this experience can provide useful exposure to production applications and real customer problems.
💻 What Will You Do?
Your work can include:
- 🔹 Providing L1 technical support to users
- 🔹 Troubleshooting application and user issues
- 🔹 Monitoring incoming support queries
- 🔹 Responding to users professionally and clearly
- 🔹 Collecting information required to reproduce an issue
- 🔹 Identifying whether an issue is technical, configuration-related or user-related
- 🔹 Escalating complex problems to the relevant technical teams
- 🔹 Following up on unresolved issues
- 🔹 Helping maintain a smooth user experience
🧠 Skills Required
- 🔹 Strong analytical and problem-solving ability
- 🔹 Basic understanding of web and mobile applications
- 🔹 Knowledge of operating systems and basic networking
- 🔹 Understanding of browsers, URLs, cookies and cache
- 🔹 Basic knowledge of HTTP/HTTPS and common status codes
- 🔹 Ability to troubleshoot login, access and application issues
- 🔹 Basic SQL knowledge can be advantageous
- 🔹 Familiarity with ticketing/support systems is useful
- 🔹 Good written and verbal communication
- 🔹 Patience while handling user problems
- 🔹 Ability to document issues accurately
- 🔹 Willingness to work from the Ahmedabad office
💰 Expected Salary Range
The job post does not specify an official salary package. For an L1 Support Engineer with 0–1 year of experience in Ahmedabad, a reasonable market expectation can be around ₹2.5 LPA–₹4.5 LPA, depending on qualifications, technical knowledge and previous experience.
This is an indicative range, not a confirmed Openxcell salary. Candidates should confirm the actual CTC directly with the recruiter during the hiring process.
📝 Expected Interview Rounds at Openxcell
- Round 1 – HR/Recruiter Screening: Education, experience, location, WFO availability, communication and career interests.
- Round 2 – Technical Support Assessment: Basic troubleshooting, operating systems, networking, browsers, applications and problem-solving scenarios.
- Round 3 – Product/Managerial Discussion: Questions around handling customers, prioritising tickets, escalation and working under pressure.
- Round 4 – HR/Final Discussion: Compensation, joining date, documentation and other employment-related details.
🚀 Preparation Tips
Prepare specifically around real support scenarios. For example, think about how you would respond if a Speed Wallet user says they cannot log in, a transaction appears unsuccessful, an application page is not loading or they are unable to access a particular feature.
Use a structured troubleshooting approach: understand → reproduce → isolate → troubleshoot → document → resolve/escalate.
Revise basic networking concepts such as IP addresses, DNS, HTTP/HTTPS, common HTTP status codes and connectivity troubleshooting. Also revise browser troubleshooting, application logs at a basic level, SQL fundamentals and operating-system basics.
Most importantly, practice explaining technical problems in simple language. An L1 engineer needs to communicate effectively with users who may not have technical knowledge.
📄 Resume Tips
Freshers should avoid filling the resume with unrelated technologies. Highlight troubleshooting projects, technical support experience, application projects, networking knowledge, SQL, Linux/Windows and customer-facing experience where applicable.
📩 How to Apply?
📧priya.kumari@openxcell.com
Interested candidates should send their updated resume directly to:
Mention “L1 Support Engineer” clearly in the email subject and ensure your resume highlights your troubleshooting and technical skills.
🚀 If you are a fresher or have up to 1 year of experience and want to start your career in technical/product support, this Openxcell opportunity in Ahmedabad is worth exploring.
