📌 Job Overview
🏢 Company: Artech L.L.C.
💼 Position: Customer Service Representative (Chat Support)
📍 Location: Noida | Gurugram | Hyderabad
🏢 Work Mode: 100% Work From Office
👨💻 Experience: Freshers to 2 Years
🎓 Eligibility: Any Graduate (B.Tech, BCA, MCA & M.Tech candidates are not eligible)
💰 Salary: Competitive CTC (Case-to-Case Basis)
📝 Interview Mode: Face-to-Face
🚖 Perks: Two-Way Cab Facility | One Month Paid Training | Career Growth Opportunities
Artech L.L.C. is conducting one of the biggest hiring drives for 300+ Chat Support (Customer Service Representative) positions across Noida, Gurugram, and Hyderabad. This opportunity is ideal for fresh graduates and candidates with up to two years of experience who possess excellent communication skills and are looking to build a successful corporate career. If you enjoy helping customers, have strong written English, and want to work with a global organization, this hiring drive is definitely worth applying for.
🏢 About Artech L.L.C.
Artech L.L.C. is one of the world’s leading IT staffing, consulting, and workforce solutions companies. Founded in 1992, the company partners with numerous Fortune 500 organizations across industries including Information Technology, Banking, Healthcare, Telecommunications, Retail, Engineering, and Manufacturing. With operations across multiple countries and thousands of employees worldwide, Artech has built a strong reputation for providing exceptional workforce solutions and career opportunities. Employees benefit from structured learning programs, professional work culture, global client exposure, and continuous career growth. Working at Artech allows professionals to gain valuable corporate experience while developing communication, customer service, and business support skills.
⭐ Why This Role is Good for Freshers
This role offers an excellent starting point for graduates who want to enter the corporate world. Since Artech provides one month of paid training before deployment, candidates receive professional guidance before handling live customer interactions. The role helps develop strong communication, problem-solving, customer handling, and business communication skills that are highly valuable across industries. Employees also receive exposure to international work environments, structured processes, and professional customer support practices. Over time, this experience can open doors to roles in Customer Success, Technical Support, Operations, HR, Business Process Management, IT Services, and Team Leadership. For candidates looking to build confidence and corporate experience, this is an ideal opportunity.
💼 Roles & Responsibilities
• Respond to customer queries through live chat professionally.
• Understand customer concerns and provide appropriate solutions.
• Deliver excellent customer experience while maintaining quality standards.
• Escalate complex issues to senior support teams whenever required.
• Maintain accurate documentation of customer interactions.
• Ensure productivity and quality metrics are consistently achieved.
• Follow company policies and customer service guidelines.
• Work in rotational shifts and rotational week-offs.
• Collaborate with internal teams to resolve customer issues quickly.
• Maintain professionalism and empathy while interacting with customers.
🛠 Skills Required
Mandatory Skills
• Excellent written communication skills.
• Strong English grammar and vocabulary.
• Good typing speed with high accuracy.
• Basic computer knowledge.
• Strong customer service mindset.
• Good analytical and problem-solving skills.
• Ability to multitask efficiently.
• Positive attitude and willingness to learn.
• Flexibility to work rotational shifts.
Preferred Skills
• Previous customer support experience.
• Familiarity with chat support tools.
• Knowledge of MS Office applications.
• Basic troubleshooting ability.
• Strong interpersonal skills.
💰 Expected Salary Range
Although Artech has not officially disclosed the salary package, based on similar Customer Service Representative roles in India, candidates can expect the following:
| Experience | Expected CTC |
|---|---|
| Freshers | ₹2.8 – ₹3.8 LPA |
| 1–2 Years | ₹3.5 – ₹5.5 LPA |
| Apart from salary, employees may also receive additional benefits such as paid training, cab facility, performance incentives, professional work environment, and career development opportunities. |
📝 Expected Interview Rounds
The hiring process is expected to include the following stages:
Round 1 – HR Screening
• Resume screening.
• Eligibility verification.
• Communication assessment.
• Availability and notice period discussion.
Round 2 – English Assessment
• Written English test.
• Grammar assessment.
• Vocabulary evaluation.
• Chat writing assessment.
Round 3 – Typing Assessment
• Typing speed test.
• Typing accuracy evaluation.
• Sentence construction.
Round 4 – Operations Interview
• Customer handling scenarios.
• Problem-solving questions.
• Behavioral interview.
• Shift flexibility discussion.
Round 5 – HR Discussion
• Salary discussion.
• Documentation verification.
• Offer rollout.
📚 Preparation Tips
• Practice professional written English every day.
• Improve your typing speed to at least 35–45 WPM.
• Revise common grammar rules and vocabulary.
• Learn customer support etiquette.
• Practice responding to customer queries politely.
• Improve your communication confidence.
• Be familiar with basic computer operations.
• Prepare answers for HR questions such as self-introduction, strengths, weaknesses, and career goals.
• Stay confident and maintain a positive attitude throughout the interview process.
📄 Resume Tips
Your resume should be simple, ATS-friendly, and focused on communication and customer service skills.
Include:
• Professional resume headline.
• Updated contact information.
• Career objective.
• Educational qualifications.
• Communication and typing skills.
• Computer proficiency.
• Internship or project experience (if available).
• Certifications or achievements.
• Soft skills such as teamwork, adaptability, problem-solving, and customer focus.
Proofread your resume carefully to eliminate grammatical errors, as written communication is one of the primary evaluation criteria for this role.
📩 How to Apply
Interested candidates can send their updated resumes directly to:
📧 rama.kumari@artechinfo.in
Before applying:
• Use the subject line Application for Customer Service Representative – Chat Support.
• Attach your updated resume in PDF format.
• Mention your current location, total experience, notice period, and contact number in the email.
• Ensure you meet the eligibility criteria before applying, as B.Tech, BCA, MCA, and M.Tech graduates are not eligible for this recruitment drive.
🎯 Final Thoughts
Artech L.L.C.’s 300+ Customer Service Representative (Chat Support) hiring drive is one of the largest fresher recruitment opportunities currently available. With paid training, transportation support, structured career growth, and exposure to global clients, this role provides an excellent foundation for graduates beginning their professional journey. Candidates with strong written communication skills, good typing speed, and a customer-first mindset should consider applying as soon as possible, as high-volume hiring drives often close once the required positions are filled. 🚀
