Are you passionate about Customer Experience (CX), Quality Assurance, and Process Excellence? An exciting opportunity is available for experienced Quality Analysts (CX) in Noida. If you have a strong background in quality monitoring, process compliance, performance improvement, and customer support operations, this role offers an excellent platform to grow your career in a dynamic and fast-paced work environment.
π Job Overview
Position: Quality Analyst (CX)
Experience: 3β6 Years
Location: Noida, Uttar Pradesh, India
Work Mode: Work From Office (5 Days a Week)
Shift: Rotational Shifts
Industry: Customer Experience (CX) / Quality Assurance
Qualification: Graduation Mandatory
π’ About the Opportunity
This role is ideal for professionals with proven experience in Customer Experience Quality Assurance. The selected candidate will be responsible for monitoring customer interactions, ensuring process adherence, maintaining quality standards, and supporting operational excellence across customer-facing teams. You will work closely with Assistant Managers (AMs), operations teams, and support staff to drive continuous improvement and enhance customer satisfaction.
π― Key Responsibilities
- Monitor and evaluate customer interactions for quality compliance.
- Ensure adherence to defined process guidelines and operational standards.
- Conduct quality audits and provide actionable feedback to teams.
- Identify process gaps and recommend improvement opportunities.
- Maintain quality scorecards and performance reports.
- Collaborate with Assistant Managers and operations teams to achieve quality goals.
- Analyze trends and identify recurring issues affecting customer experience.
- Support coaching and training initiatives for performance enhancement.
- Ensure compliance with company policies, procedures, and quality frameworks.
- Maintain data confidentiality and information security standards.
- Participate in calibration sessions and quality reviews.
- Drive continuous improvement initiatives to enhance service quality.
π§ Required Skills
- Customer Experience (CX) Quality Assurance
- Quality Monitoring & Auditing
- Call Quality Evaluation
- Process Compliance
- Performance Management
- Quality Scorecards
- Customer Service Operations
- Root Cause Analysis
- Process Improvement
- Quality Reporting
- Feedback & Coaching
- Stakeholder Collaboration
- Operational Excellence
- Data Confidentiality & Compliance
β Preferred Qualifications
- Proven experience in a Quality Analyst role within the CX domain.
- Strong understanding of customer service quality standards.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities.
- Experience working in fast-paced operational environments.
- Strong attention to detail and quality-focused mindset.
πΌ What You’ll Be Doing
As a Quality Analyst (CX), you will play a crucial role in improving customer experience by ensuring that operational teams consistently deliver high-quality service. You’ll evaluate customer interactions, monitor compliance, provide performance insights, and collaborate with stakeholders to improve operational effectiveness and customer satisfaction.
π Eligibility Criteria
- Graduation is mandatory.
- 3β6 years of relevant Quality Assurance experience in the CX domain.
- Currently based in Noida or willing to work from Noida.
- Comfortable working in rotational shifts.
- Strong communication and interpersonal skills.
π¨βπ» Ideal Candidate Profile
- Passionate about customer experience and service quality.
- Strong analytical mindset with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to provide constructive feedback and coaching.
- Comfortable working in rotational shifts.
- Committed to maintaining high-quality standards and compliance.
- Team player with a proactive and solution-oriented approach.
π Career Benefits
This opportunity allows quality professionals to strengthen their expertise in customer experience management, quality monitoring, process compliance, and operational excellence. You’ll gain valuable exposure to large-scale customer operations while contributing directly to service quality improvements and business success.
π§ How to Apply?
π Location: Noida, Uttar Pradesh
πΌ Position: Quality Analyst (CX)
π Experience: 3β6 Years
π© Send your updated resume to:
π― Final Thoughts
If you’re an experienced Quality Analyst with a strong background in Customer Experience operations and quality assurance, this is an excellent opportunity to advance your career. Join a team that values quality, customer satisfaction, operational excellence, and continuous improvement while working in a professional and growth-oriented environment.
β¨ Ready to make an impact in Customer Experience Quality Assurance? Apply today and take the next step in your professional journey! π
