Are you a QA professional with hands-on experience in IVR testing, contact centre platforms, and call automation? Voxai Solutions is hiring QA professionals specializing in IVR Testing in Hyderabad, offering an opportunity for candidates who understand voice-based customer journeys, inbound and outbound call testing, and automated testing tools.
๐ข About Voxai Solutions
Voxai Solutions is the company named in this hiring announcement for the IVR Testing position. The vacancy focuses on contact centre technology, voice automation, and quality assurance. The supplied announcement does not provide a detailed company profile, so candidates should verify the company’s services, client engagements, and project details during the recruitment process.
๐ Job Overview
- ๐ข Company: Voxai Solutions
- ๐ผ Position: QA Engineer โ IVR Testing
- ๐ Location: Hyderabad, Telangana
- ๐ฏ Experience: 2โ4 years
- ๐ข Work Model: Work from office (WFO)
- โ๏ธ Domain: IVR testing and contact centre platforms
- ๐งช Mandatory Technologies: Amazon Connect, Genesys, NICE CX, and Cyara IVR automation
- ๐ ๏ธ Testing Types: Manual and automated testing of inbound and outbound calls; functional and non-functional testing
- ๐ Test Management Tools: Jira, TestRail, and Azure DevOps
- ๐ฉ Application Email: sayodhya@voxai.com
๐ ๏ธ Key Responsibilities
- โ๏ธ IVR Flow Validation: Verify welcome messages, menu options, caller inputs, routing rules, transfers, and call-disconnection scenarios.
- ๐ Inbound and Outbound Testing: Validate incoming customer calls and outbound calling workflows, including successful and unsuccessful scenarios.
- ๐ค Automation Testing: Use Cyara to automate IVR scenarios, improve repeatability, and reduce repetitive manual execution.
- โ๏ธ Contact Centre Platform Testing: Test relevant workflows on Amazon Connect, Genesys, and NICE CX according to project requirements.
- ๐ Defect Management: Log defects with clear reproduction steps, expected results, actual results, and supporting evidence.
- ๐ Log Analysis and RCA: Investigate IVR logs, trace failed call journeys, identify probable causes, and collaborate with technical teams.
๐ Why Is This Role Good for Experienced QA Professionals?
- ๐ Specialized Testing Expertise: Develop deeper knowledge of IVR and contact centre quality engineering rather than working exclusively on conventional web applications.
- ๐ค Automation Exposure: Cyara experience can help strengthen your profile for specialized test automation roles.
- โ๏ธ Cloud Contact Centre Skills: Experience with Amazon Connect and other contact centre platforms can be valuable for customer-experience technology projects.
- ๐ง Troubleshooting Skills: Log analysis and root cause investigation improve your ability to diagnose complex failures.
๐ฏ Skills Required
- โ๏ธ IVR Fundamentals: Understand call flows, DTMF inputs, voice prompts, routing, queues, transfers, timeouts, and fallback handling.
- โ๏ธ Amazon Connect and Genesys: Be ready to explain the platform features and workflows you have tested hands-on.
- ๐ข NICE CX: Understand the relevant contact centre workflows covered by your project experience.
- ๐ค Cyara Automation: Know how to design, execute, and troubleshoot automated IVR test scenarios.
- ๐งช Manual and Automated Testing: Prepare test cases for positive, negative, boundary, interruption, and error-handling scenarios.
- ๐ Logs and RCA: Explain how you investigate failed calls and isolate problems across IVR flows and integrations.
- ๐ Jira, TestRail, Azure DevOps: Demonstrate experience managing test cases, defects, execution evidence, and test progress.
๐งฉ Expected Interview Rounds
- 1๏ธโฃ HR Screening: Discuss your experience, Hyderabad office availability, notice period, and contact centre testing background.
- 2๏ธโฃ IVR Technical Round: Explain call flows, inbound/outbound scenarios, DTMF, routing, prompts, transfers, and failure handling.
- 3๏ธโฃ Cyara and Platform Discussion: Prepare examples of automation scenarios and your hands-on experience with Amazon Connect, Genesys, or NICE CX.
- 4๏ธโฃ Practical Testing or Troubleshooting Round: You may be asked to design test cases, analyse a failed call scenario, or explain how you would investigate IVR logs.
- 5๏ธโฃ Project or Managerial Round: Discuss defect ownership, root cause analysis, collaboration with developers, and how you prioritise critical call-flow defects.
๐ฐ Expected Salary Range
The job announcement does not disclose a salary band. As a broad, unverified market estimate, candidates with 2โ4 years of relevant QA experience in Hyderabad might explore approximately โน4โ9 LPA. This is not a confirmed Voxai Solutions offer range; the final package may depend on platform expertise, Cyara automation skills, project complexity, and interview performance.
๐ Preparation Tips
- โ๏ธ Draw an IVR Call Flow: Practise documenting a customer journey from the welcome prompt through menu selection, queue routing, agent transfer, and call termination.
- ๐งช Prepare Negative Scenarios: Consider invalid keypad input, no input, repeated input, dropped calls, busy queues, and unavailable destinations.
- ๐ค Revise Cyara: Be ready to explain how you create test cases, run automation, analyse failures, and maintain regression suites.
- ๐ Practise Root Cause Analysis: Prepare a real example of a failed call, the evidence you collected, and how you narrowed down the cause.
- ๐ Understand Non-Functional Testing: Review call-volume behaviour, reliability, latency, and performance concerns relevant to IVR systems.
- ๐ฃ๏ธ Explain Your Contributions: Clearly distinguish the work you personally performed from tasks handled by other team members.
๐ Resume Tips
- โ Highlight IVR Experience First: Clearly mention your years of IVR testing and the contact centre platforms you have used.
- ๐ค Showcase Cyara Projects: Describe the scenarios automated, regression coverage, and measurable improvements where accurate.
- โ๏ธ Specify Call Types: Include inbound and outbound testing, call routing, DTMF validation, or voice-prompt testing if relevant.
- ๐ Demonstrate RCA: Add a concise example of a complex defect you investigated and resolved with the team.
- ๐ List Tools Honestly: Include Jira, TestRail, and Azure DevOps only where you have practical experience.
๐ฉ How to Apply
๐ฉsayodhya@voxai.com
Send your updated rรฉsumรฉ to sayodhya@voxai.com. Use a clear subject line such as โApplication โ QA Engineer, IVR Testing โ Hyderabadโ. Highlight your 2โ4 years of experience, hands-on IVR testing, Cyara automation exposure, contact centre platforms, and notice period. Apply only if your skills align with the mandatory requirements.
๐ Final Thoughts: This opening is particularly relevant for QA professionals who combine contact centre platform knowledge with strong IVR testing and troubleshooting skills. Prepare practical examples of call-flow validation, automation, and root cause analysis to demonstrate your suitability.
