Wipro is hiring Network Support Associates (CCNA) for its team in Hinjewadi Phase 2, Pune. This opportunity is open to CCNA-certified freshers and candidates with up to 1 year of relevant experience who are interested in starting or building their career in network support and IT infrastructure.
The position is suitable for technical graduates with a basic understanding of networking concepts and strong English communication skills. Candidates should also be comfortable working in rotational shifts, including night shifts, as the role involves network monitoring and operational support.
π’ About Wipro
Wipro is a global technology services and consulting organization that works across IT services, engineering, cloud, digital transformation and business operations. A network support role within a large technology organization can provide freshers with practical exposure to enterprise IT operations, incident management, troubleshooting and customer communication.
π Job Details
πΌ Company: Wipro
π§βπ» Role: Network Support Associate (CCNA)
π Location: Hinjewadi Phase 2, Pune
π Eligibility: Technical graduates
π¨βπ» Experience: CCNA Freshers / 1 Year Relevant Experience
π’ Work Mode: 5 Days Work From Office
π Shifts: Rotational shifts with rotational offs
π Night Shifts: Candidates must be willing to work night shifts
π Cab: One-way pick-up or drop facility provided by the company
π€ Interview: Virtual & Telephonic
π Rounds: HR Interview + Operations Round
π° Salary Range
The salary mentioned in the hiring information is:
π΅ Freshers: βΉ3.5 LPA
π΅ 1 Year Relevant Experience: βΉ5 LPA
π― Why This Role Is Good for Freshers?
This is a strong entry-level opportunity for candidates who have completed CCNA certification and want to move into a professional networking career. Many freshers understand routing, switching and TCP/IP concepts theoretically but have limited exposure to real-world incident handling. This role can help bridge that gap.
You can gain practical experience in network monitoring, troubleshooting, incident tickets, SLA-based resolution, escalations, customer communication and network operations. These are valuable skills for progressing toward roles such as Network Engineer, NOC Engineer, Network Administrator, Infrastructure Support Engineer or Network Operations Specialist.
π οΈ Skills Required
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CCNA certification β Mandatory
β
Basic TCP/IP knowledge
β
Understanding of LAN/WAN concepts
β
VLAN fundamentals
β
Routing and switching concepts
β
Basic router and switch troubleshooting
β
Network monitoring and incident handling
β
Understanding of tickets, SLA and escalation procedures
β
Good English communication skills
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Customer-handling and email communication
β
Logical troubleshooting and problem-solving
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Willingness to work rotational and night shifts
π― Preparation Tips
πΉ TCP/IP: Revise the OSI and TCP/IP models, IPv4 addressing, subnetting, private/public IPs, DNS, DHCP, ARP and common network ports.
πΉ VLANs: Understand why VLANs are used, access versus trunk ports, VLAN tagging and basic troubleshooting when devices cannot communicate across network segments.
πΉ Routing: Prepare static routing, default routes and basic dynamic routing concepts. Understand what happens when a route is unavailable and how you would troubleshoot connectivity.
πΉ Switching: Revise MAC addresses, switching concepts, broadcast domains, STP basics and common Layer 2 connectivity issues.
πΉ Troubleshooting: Practice a structured approach. For example, if a user reports that the internet is not working, explain how you would check physical connectivity, IP configuration, gateway reachability, DNS and upstream connectivity.
πΉ Incident Management: Understand priority, severity, SLA, escalation and proper ticket documentation. Be prepared to explain how you would handle multiple incidents simultaneously.
πΉ Communication: Practice explaining technical issues in simple English. Since customer and internal-team communication is part of the job, clear communication can be as important as technical knowledge.
π¬ Expected Interview Rounds?
Unlike many job posts where the process is unspecified, this hiring information clearly mentions Virtual & Telephonic interviews with two primary rounds:
πΈ HR Interview: Candidates may be evaluated on communication skills, educational background, location, shift flexibility, salary expectations, availability and willingness to work from office.
πΈ Operations Round: This should be the key technical discussion. Expect questions around CCNA concepts, TCP/IP, VLANs, routing, switching and basic network troubleshooting. Scenario-based questions can be particularly important for a network support role.
π Resume Tips for Freshers
Your resume should immediately highlight CCNA certification near the top. Do not hide it at the bottom under certifications.
Create a focused technical-skills section containing TCP/IP, VLAN, Routing, Switching, LAN/WAN, DNS, DHCP and Network Troubleshooting. If you have completed networking labs, mention them clearly.
Freshers can strengthen their resume by including practical projects or labs involving Cisco Packet Tracer, routing configurations, VLAN implementation or network troubleshooting. Explain what you configured and what you learned instead of simply writing βCCNA project.β
π© How to Apply?
π©pournima.bagade@wipro.com
Interested candidates who are based in Pune and meet the eligibility requirements should share their CV at pournima.bagade@wipro.com.
π Email Subject: CCNA Fresher
π If you are a CCNA fresher or have 1 year of relevant networking experience and want to begin your career in enterprise network support, this Wipro opportunity in Hinjewadi, Pune can be a strong starting point.
