Looking to start your IT career with a reputed organization? Here’s an excellent opportunity! WPS Global is hiring IT Support Executives (Freshers) for its Ghansoli, Navi Mumbai office. If you have a basic understanding of computer hardware, Windows OS, networking, and troubleshooting, this role offers the perfect platform to launch your career in IT Support.
Whether you’re a recent graduate or diploma holder looking for your first IT job, this opportunity provides hands-on experience, real-world technical exposure, and excellent career growth.
📌 Position Details
- 🏢 Company: WPS Global
- 💼 Position: IT Support Executive (Fresher)
- 📍 Location: Ghansoli, Navi Mumbai (Mumbai Candidates Only)
- 💻 Work Model: Onsite
- 🎓 Qualification: Bachelor’s Degree or Diploma in Computer Science, Information Technology, or Related Field
- 📈 Experience Required: Freshers
- ⏳ Notice Period: Immediate Joiners Preferred
- 🏢 Department: IT Support
- 💼 Employment Type: Full-Time
🏢 About WPS Global
WPS Global is a leading business process and technology solutions company providing services across healthcare, insurance, finance, and enterprise support. The organization focuses on innovation, digital transformation, and delivering world-class customer experiences through technology-driven solutions.
Working at WPS Global gives freshers the opportunity to learn enterprise IT infrastructure, user support, hardware management, and networking while collaborating with experienced IT professionals. Employees receive exposure to modern workplace technologies, structured learning, and long-term career development.
🌟 Why This Role is Great for Freshers
Starting your career in IT Support is one of the best ways to understand enterprise technology environments. This role allows fresh graduates to gain practical experience while building a strong technical foundation.
Key Benefits
- 🚀 Excellent entry point into the IT industry
- 💻 Hands-on exposure to enterprise IT infrastructure
- 🖥️ Work with desktops, laptops, printers, and networking devices
- 📚 Learn Windows administration and troubleshooting
- 🤝 Improve communication and customer support skills
- 📈 Opportunity to grow into System Administrator, Network Engineer, Desktop Support Engineer, Cloud Support Engineer, or IT Administrator roles
- 🎯 Gain practical experience with ticketing systems and asset management
- 🌐 Exposure to corporate IT policies and security practices
💼 Key Responsibilities
As an IT Support Executive, your daily responsibilities may include:
- ✅ Provide first-level technical support to employees
- ✅ Troubleshoot hardware and software issues
- ✅ Install and configure Windows operating systems
- ✅ Install business applications
- ✅ Resolve printer and email issues
- ✅ Assist users with network connectivity
- ✅ Create and manage user accounts
- ✅ Maintain IT assets inventory
- ✅ Configure laptops and desktops for new employees
- ✅ Respond to IT support tickets
- ✅ Perform routine system maintenance
- ✅ Follow organizational IT security policies
🛠️ Skills Required
The ideal candidate should possess the following skills:
Technical Skills
- 💻 Windows Operating System
- 🖥️ Computer Hardware Troubleshooting
- 🌐 Basic Networking Concepts
- 📧 Microsoft Outlook
- 📂 Microsoft Office
- 🔧 Software Installation
- 🖨️ Printer Configuration
- 📡 LAN & Wi-Fi Troubleshooting
- 🌍 IP Addressing Basics
- 🔐 User Account Management
- 💾 System Maintenance
- 🛡️ Basic IT Security Knowledge
💰 Expected Salary Range
Although WPS Global has not officially disclosed the salary, based on current market standards for IT Support Freshers in Navi Mumbai:
| Experience | Expected Salary |
|---|---|
| Fresher | ₹2.8 LPA – ₹4.5 LPA |
| With Certifications | ₹3.5 LPA – ₹5 LPA |
Additional benefits may include:
- Performance Bonus
- Health Insurance
- Paid Leaves
- Employee Training Programs
- Career Development Opportunities
📝 Expected Interview Rounds
Candidates can expect the following hiring process:
Round 1 – Resume Screening
Recruiters evaluate:
- Educational qualifications
- Technical knowledge
- Certifications
- Communication skills
Round 2 – HR Screening
Questions may include:
- Tell me about yourself.
- Why IT Support?
- Why WPS Global?
- Are you comfortable working onsite?
- Can you join immediately?
Round 3 – Technical Interview
Topics commonly covered:
- Windows Operating System
- Basic Networking
- LAN vs WAN
- IP Address
- DNS
- DHCP
- Hardware Components
- RAM vs ROM
- Printer Troubleshooting
- Outlook Configuration
- Active Directory Basics
- Microsoft Office
- Software Installation
- Troubleshooting Methodology
Round 4 – Managerial Interview
Focus areas include:
- Communication
- Problem-solving
- Customer handling
- Learning attitude
- Team collaboration
Final HR Discussion
- Salary discussion
- Offer letter
- Joining formalities
- Documentation
📚 Preparation Tips
To maximize your chances of getting selected:
- ✅ Revise Windows OS installation and troubleshooting.
- ✅ Learn basic networking concepts such as LAN, WAN, IP Addressing, DNS, DHCP, and Wi-Fi configuration.
- ✅ Practice installing and uninstalling software applications.
- ✅ Understand how to troubleshoot printers, email clients, and internet connectivity issues.
- ✅ Gain familiarity with Microsoft Office and Outlook.
- ✅ Learn the basics of Active Directory and user account management.
- ✅ Watch YouTube tutorials on IT Help Desk support and desktop troubleshooting.
- ✅ Practice explaining technical concepts clearly in simple language.
- ✅ Improve communication skills, as IT Support roles involve regular interaction with end users.
- ✅ Be prepared with examples of how you solved technical issues during college projects or internships.
📄 Resume Tips
A well-crafted resume can significantly improve your chances of getting shortlisted.
Include
- Professional Summary
- Educational Qualifications
- Technical Skills
- Certifications (CompTIA A+, CCNA, ITIL, etc.)
- Academic Projects
- Internship Experience (if any)
- Hardware & Networking Knowledge
- Windows Administration Basics
- Microsoft Office Skills
- Communication Skills
- Problem Solving Skills
Resume Keywords
Recruiters often search using keywords such as:
- IT Support
- Desktop Support
- Technical Support
- Windows OS
- Networking
- LAN
- Wi-Fi
- Hardware Troubleshooting
- Microsoft Office
- Outlook
- Printer Support
- Active Directory
- Help Desk
- User Support
- System Administration
- IT Operations
- Troubleshooting
- Computer Hardware
📧 How to Apply
Interested candidates can send their updated resume to:
Subject Line: Application for IT Support Executive – Fresher
If you’re a fresher passionate about technology, troubleshooting, and helping users solve technical problems, this is an excellent opportunity to begin your IT career with WPS Global. Gain hands-on experience, build valuable technical skills, and lay a strong foundation for long-term growth in the IT industry. 🚀
