Looking for an exciting opportunity to build your career in Technical Support, SQL, Python, and Application Support? Here’s an excellent opportunity to join Quicket Solutions, Inc. as a Technical Support Engineer.
Quicket Solutions is looking for passionate professionals who enjoy solving technical problems, troubleshooting applications, working with databases, and providing exceptional customer support. If you’re someone who enjoys debugging issues, analyzing system behavior, and working with cross-functional engineering teams, this role offers an excellent platform to grow your technical expertise while working on real-world enterprise applications.
Whether you’re an early-career professional looking for career growth or someone seeking exposure to production support and enterprise technologies, this opportunity is worth exploring.
๐ Position Details
๐ข Position: Technical Support Engineer
๐ Job ID: Not Mentioned
๐ Location: Gurugram
๐ผ Experience Required: 1โ4 Years
๐ Qualification: B.Tech / M.Tech / BCA / MCA
๐ Shift: Rotational Shift
๐ข Work Model: Work From Office
๐งช Domain: Technical Support & Application Support
๐ ๏ธ Skills Required
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SQL
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Python
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Technical Support
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Application Troubleshooting
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Debugging
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Log Analysis
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Computer Fundamentals
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Production Support
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Ticketing Tools
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Database Management
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Communication Skills
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Analytical Thinking
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Problem Solving
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Monitoring Systems
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Incident Management
๐ Position Overview
Quicket Solutions, Inc. is looking for motivated Technical Support Engineers who are passionate about solving customer issues, maintaining application stability, and ensuring excellent service delivery. In this role, you will work closely with customers, developers, and internal support teams to diagnose production issues, troubleshoot application errors, validate data using SQL, and resolve incidents within defined SLAs. The role offers significant exposure to enterprise applications, databases, production environments, and modern troubleshooting methodologies while helping you strengthen your technical and communication skills in a fast-paced work environment.
๐ฏ Key Responsibilities
๐น Provide technical support for enterprise applications.
๐น Investigate customer-reported issues.
๐น Troubleshoot application and infrastructure problems.
๐น Perform debugging using logs and monitoring tools.
๐น Write SQL queries for data validation.
๐น Analyze production incidents.
๐น Collaborate with development and QA teams.
๐น Escalate complex technical issues when required.
๐น Monitor application health and system performance.
๐น Maintain issue documentation and knowledge base articles.
๐น Ensure SLA compliance.
๐น Participate in rotational support schedules.
๐น Improve support processes through continuous learning.
๐ป Technologies You’ll Work With
โ SQL Databases
โ Python
โ Production Support Tools
โ Monitoring Dashboards
โ Ticketing Systems
โ Application Logs
โ Incident Management Platforms
โ Enterprise Software Applications
โ Windows/Linux Environment
โ Internal Support Utilities
๐จโ๐ป Ideal Candidate Profile
The ideal candidate should possess:
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Strong troubleshooting mindset
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Excellent analytical thinking
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Good communication skills
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Ability to investigate production issues
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Strong SQL fundamentals
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Basic Python programming knowledge
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Good understanding of databases
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Customer-centric attitude
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Ability to work under pressure
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Team collaboration skills
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Quick learning ability
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Passion for solving technical problems
๐ About the Company
Quicket Solutions, Inc. is a technology-driven organization focused on delivering reliable software solutions and high-quality customer support services. The company works on modern enterprise applications that require strong technical expertise, rapid problem-solving, and excellent customer service.
The organization promotes continuous learning, collaboration, and innovation while encouraging employees to develop technical expertise across multiple domains. Employees gain exposure to enterprise-scale production environments, customer support operations, databases, automation, and cloud-based technologies, making it an excellent workplace for IT professionals looking to grow their careers.
๐ Why This Role is Good for Freshers & Early Career Professionals
Although the role requires 1โ4 years of experience, candidates with internship experience, relevant projects, or strong technical foundations can prepare themselves for similar opportunities in Technical Support.
Benefits include:
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Excellent exposure to enterprise applications.
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Learn production support best practices.
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Strong SQL and database experience.
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Opportunity to improve Python skills.
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Hands-on troubleshooting experience.
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Exposure to real customer issues.
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Opportunity to collaborate with developers.
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Build strong debugging capabilities.
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Learn incident management.
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Develop excellent communication skills.
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Strong foundation for DevOps, Cloud Support, SRE, or Software Engineering careers.
๐ผ Career Growth Opportunities
Working as a Technical Support Engineer opens doors to multiple career paths:
๐ Application Support Engineer
๐ Production Support Engineer
๐ Database Support Engineer
๐ Cloud Support Engineer
๐ DevOps Engineer
๐ Site Reliability Engineer (SRE)
๐ Software Engineer
๐ Technical Consultant
๐ Customer Success Engineer
๐ Technical Account Manager
๐ฐ Expected Salary Range
Based on industry standards for similar roles:
Actual compensation depends on technical skills, interview performance, and company policies.
๐ Expected Interview Rounds
Candidates can generally expect the following process:
Round 1
๐ Resume Screening
Round 2
๐ป Technical Assessment
Topics may include:
โข SQL Queries
โข Python Basics
โข Computer Fundamentals
โข Debugging
โข Troubleshooting
โข Database Concepts
Round 3
๐จโ๐ป Technical Interview
Questions on:
โข Production Support
โข SQL
โข Incident Management
โข Root Cause Analysis
โข Application Support
โข Customer Scenarios
Round 4
๐ค Managerial Discussion
Focus Areas:
โข Communication
โข Teamwork
โข Shift Flexibility
โข Problem Solving
โข Ownership
Round 5
๐ HR Discussion
Topics:
โข Salary
โข Notice Period
โข Documentation
โข Offer Rollout
๐ Preparation Tips
โ Practice SQL joins, group by, subqueries, and window functions.
โ Revise Python basics including loops, functions, dictionaries, and file handling.
โ Understand application architecture fundamentals.
โ Learn how APIs work.
โ Study HTTP status codes.
โ Practice Linux basic commands.
โ Understand log analysis techniques.
โ Learn common production issues.
โ Revise database normalization.
โ Improve communication skills.
โ Practice explaining technical issues clearly.
โ Learn SLA, RCA, and Incident Management terminology.
๐ Resume Tips
โ Keep your resume within 1โ2 pages.
โ Highlight SQL and Python skills.
โ Mention troubleshooting experience.
โ Include internships and academic projects.
โ Quantify achievements wherever possible.
โ List certifications (SQL, Python, Cloud, ITIL, etc.).
โ Mention ticketing tools if known.
โ Highlight communication skills.
โ Use ATS-friendly formatting.
โ Proofread carefully before applying.
โ Frequently Asked Questions (FAQs)
Q1. Is this a Work From Home role?
No. This is a Work From Office opportunity in Gurugram.
Q2. Is rotational shift mandatory?
Yes. Candidates should be comfortable working rotational shifts.
Q3. Is Python mandatory?
Basic to intermediate knowledge of Python is expected.
Q4. Is SQL important?
Yes. SQL is one of the primary technical skills for this role.
Q5. Will I work directly with customers?
Yes. The role involves providing technical support and resolving customer issues.
Q6. Are production support skills preferred?
Yes. Prior production support experience is an added advantage.
Q7. Can candidates from BCA or MCA apply?
Yes. B.Tech, M.Tech, BCA, and MCA graduates are eligible.
Q8. Is prior application support experience helpful?
Absolutely. Experience in application support, ticketing systems, and monitoring tools is beneficial.
๐ Why Join Quicket Solutions?
โจ Work with enterprise-scale applications.
โจ Exposure to real production environments.
โจ Continuous learning opportunities.
โจ Collaborative engineering culture.
โจ Strong technical growth.
โจ Build expertise in SQL and Python.
โจ Enhance debugging skills.
โจ Gain valuable customer-facing experience.
โจ Opportunity to advance into Cloud, DevOps, and Engineering roles.
๐ฉ How to Apply
๐ง Email Your Resume: syadav@quicketsolutions.com
๐ Suggested Email Subject:
Application for Technical Support Engineer โ Gurugram
โ ๏ธ Apply with an updated resume highlighting your SQL, Python, troubleshooting, and technical support experience.
๐ Share this opportunity with your network and help professionals looking for exciting Technical Support careers.
