The demand for skilled Tech Support Engineers with SQL, ETL, and Python expertise continues to grow as organizations increasingly rely on data-driven applications and enterprise support operations. If you have 2–4 years of experience and are looking to build your career with a globally recognized digital engineering company, Nagarro has an exciting opportunity for you. The company is hiring Tech Support (L1/L2) professionals for its Pune office. This role is ideal for candidates experienced in SQL, Python, ETL operations, Microsoft Excel, job monitoring, incident management, and dashboard enhancements. If you enjoy troubleshooting production issues, analyzing data, and collaborating with cross-functional teams, this opportunity is definitely worth considering.
📌 Position Details
- 🏢 Company: Nagarro
- 💼 Role: Tech Support (L1/L2)
- 📍 Location: Pune, Maharashtra
- 🏢 Work Model: Work From Office (WFO)
- 💼 Employment Type: Full-Time
- 💼 Experience Required: 2–4 Years
- ⏳ Notice Period: Immediate Joiners or Up to 30 Days
- 💰 Expected Salary: ₹6–11 LPA (Estimated Based on Market Standards)
- 🛠 Primary Skills: SQL, Python, ETL, Microsoft Excel, Tableau/Power BI
- 🌙 Shift Requirement: 24×7 Rotational Shift
- 📝 Interview Mode: Face-to-Face (Pune Office)
🌍 About Nagarro
Nagarro is a global digital engineering and technology consulting company known for delivering innovative software solutions, enterprise applications, cloud transformation, AI-driven products, and digital business services. Headquartered in Germany, Nagarro operates across more than 30 countries and serves clients in industries including healthcare, banking, manufacturing, automotive, retail, telecom, and logistics.
The company focuses on innovation, agility, customer-centric development, and employee growth. With a collaborative work culture and opportunities to work on global projects, Nagarro provides professionals with continuous learning opportunities and exposure to modern technologies.
Joining Nagarro means working alongside talented engineers while building expertise in enterprise support, cloud technologies, automation, and digital transformation.
💼 About the Tech Support (L1/L2) Role
As a Tech Support Engineer (L1/L2), you’ll play a crucial role in ensuring business-critical applications and ETL processes run smoothly. You’ll monitor scheduled jobs, troubleshoot incidents, analyze SQL queries, coordinate with development teams, and resolve production issues within SLA timelines.
You’ll also work with data integration workflows, support Tableau or Power BI dashboards, investigate root causes, monitor ticket queues, and provide timely updates to stakeholders.
This role combines technical troubleshooting, database management, customer communication, and operational excellence, making it an excellent opportunity for professionals looking to strengthen their support engineering careers.
⭐ Why This Role is Great for Experienced Professionals
For professionals with 2–4 years of experience, this opportunity offers several advantages:
Major Benefits
- ✅ Join a globally recognized digital engineering company
- ✅ Gain hands-on experience with enterprise support systems
- ✅ Work extensively with SQL and ETL processes
- ✅ Enhance Python scripting skills
- ✅ Exposure to Tableau and Power BI dashboards
- ✅ Strengthen incident management expertise
- ✅ Learn enterprise monitoring and ticketing processes
- ✅ Opportunity to work with global clients
- ✅ Excellent career progression into Data Engineering and Production Support
- ✅ Competitive salary and employee benefits
📋 Key Responsibilities
As a Tech Support Engineer, you’ll typically:
- ✔️ Monitor and manage ETL workflows
- ✔️ Write and optimize SQL queries
- ✔️ Monitor scheduled production jobs
- ✔️ Troubleshoot application issues
- ✔️ Resolve incidents within SLA timelines
- ✔️ Coordinate with development and infrastructure teams
- ✔️ Analyze root causes of production issues
- ✔️ Track support tickets and customer requests
- ✔️ Update stakeholders on issue resolution
- ✔️ Make small enhancements to Tableau or Power BI dashboards
🛠 Skills Required
Technical Skills
- ✅ SQL (Medium to Advanced Queries)
- ✅ Python
- ✅ ETL Operations
- ✅ Microsoft Excel
- ✅ Incident Management
- ✅ Job Monitoring
- ✅ Tableau (Basic Enhancements)
- ✅ Power BI (Basic Enhancements)
- ✅ Data Analysis
- ✅ Ticket Management
💰 Expected Salary Range
Nagarro has not officially disclosed the salary for this role. Based on current market standards:
| Experience | Expected Salary |
|---|---|
| 2 Years | ₹6–7.5 LPA |
| 3 Years | ₹7.5–9 LPA |
| 4 Years | ₹9–11 LPA |
| Additional benefits may include: |
📝 Expected Interview Rounds
Nagarro has outlined the hiring process as follows:
Round 1 – Coding Test
Candidates may be assessed on:
- SQL Queries
- Python Programming
- Logical Problem Solving
- Basic ETL Concepts
Round 2 – Technical Discussion (Face-to-Face)
Topics may include:
- SQL Joins
- Stored Procedures
- ETL Processes
- Incident Management
- Job Scheduling
- Excel Functions
- Dashboard Basics
- Troubleshooting Scenarios
Round 3 – Project Interview
Expect discussions around:
- Previous Projects
- Production Support Experience
- Root Cause Analysis
- Customer Communication
- SLA Management
- Team Collaboration
📚 Preparation Tips
To improve your chances of selection:
Master SQL
Revise Python
Understand ETL
Improve Excel Skills
Learn Dashboard Basics
Prepare Production Support Scenarios
📄 Resume Tips
Your resume should clearly highlight production support and technical expertise.
Include:
- ✅ Professional Summary
- ✅ SQL Experience
- ✅ ETL Projects
- ✅ Python Skills
- ✅ Excel Expertise
- ✅ Incident Management Experience
- ✅ Tableau/Power BI Exposure
- ✅ Technical Skills Section
- ✅ Measurable Achievements
- ✅ LinkedIn Profile
📩 How to Apply
Email: harshita.shukla@nagarro.com
📍 Location: Pune (Work From Office)
💼 Experience: 2–4 Years
🎯 Role: Tech Support (L1/L2)
Best wishes for your Nagarro Tech Support application and continued success in your IT Support and Data Engineering career! 🌟💻
🎯 Final Thoughts
If you’re an experienced professional with strong expertise in SQL, Python, ETL, and Technical Support, this Tech Support (L1/L2) opportunity at Nagarro offers an excellent platform to advance your career. 🚀
You’ll gain exposure to enterprise production environments, global clients, modern data integration processes, and business intelligence tools while working with one of the world’s leading digital engineering companies.
Candidates who are comfortable working in rotational shifts, possess strong troubleshooting abilities, and are willing to attend a face-to-face interview in Pune will have a significant advantage.
Prepare your SQL queries, Python fundamentals, ETL concepts, and production support scenarios thoroughly, update your resume with measurable achievements, and apply as soon as possible.
