Customer support professionals continue to be in high demand across the IT and BPM industry, especially in international voice and chat processes. If you have 6–12 months of experience in International Customer Service, Chat Support, or Collections and possess excellent communication skills, then this International Chat Support Executive (L2) opportunity at Mphasis could be the perfect next step in your career.
Mphasis is currently conducting Walk-in Interviews for International Chat Support Executive (L2) positions in Bangalore. This role offers the opportunity to work with global customers, enhance your communication and analytical skills, and build a long-term career in customer experience and IT-enabled services.
📌 Position Details
🏢 Company: Mphasis
💼 Role: International Chat Support Executive (L2) / Customer Support Officer
🆔 Job ID: 101810-47-151
📍 Location: Bangalore, India
🏢 Interview Mode: Walk-in
💼 Employment Type: Full-Time
🎓 Experience Required: 6–12 Months in International Customer Service / Chat Support / Collections
🛠️ Key Skills: International Chat Support, Customer Service, English Communication, MS Excel, MS Word, Problem Solving, SLA Management
🏢 About Mphasis
Mphasis is a leading global IT solutions and business process services company headquartered in Bengaluru, India. The company serves clients across banking, insurance, logistics, healthcare, retail, and technology sectors by delivering innovative digital transformation, cloud, AI, automation, cybersecurity, and customer experience solutions.
Employees at Mphasis enjoy exposure to international clients, structured learning programs, career growth opportunities, and a collaborative work environment.
🌟 Why This Role is Good
This position is an excellent opportunity for professionals looking to strengthen their customer service career.
🌍 International Exposure
You’ll communicate with global customers and develop international customer handling skills that are highly valued across multinational companies.
💬 Strong Communication Development
Daily interaction with international customers helps improve:
- Spoken English
- Written Communication
- Business Communication
- Professional Email & Chat Etiquette
🧠 Skill Enhancement
The role improves:
- Analytical Thinking
- Problem Solving
- Customer Relationship Management
- Process Compliance
- Time Management
💰 Expected Salary Range
Mphasis has not officially disclosed the salary for this role.
Based on market standards for similar positions:
| Experience | Expected Annual CTC |
|---|---|
| 6–12 Months | ₹3.0 – ₹4.5 LPA |
| High Performers | ₹4.5 – ₹5.5 LPA |
Actual salary depends on experience, interview performance, and company policies.
🎯 Expected Interview Rounds
Candidates can generally expect the following hiring process:
📝 Round 1 – Resume Screening
Recruiters verify:
- Relevant Customer Service Experience
- Chat Support Experience
- English Communication Skills
- Notice Period
💬 Round 2 – English Assessment
This may include:
- Grammar Test
- Vocabulary
- Reading Comprehension
- Chat Writing Skills
💻 Round 3 – Operations Interview
Topics include:
- Customer Handling
- Chat Etiquette
- SLA Awareness
- Conflict Resolution
- Problem Solving
- Customer Satisfaction
🎯 Round 4 – HR Interview
Discussion points:
- Current Salary
- Shift Flexibility
- Relocation (if applicable)
- Notice Period
- Joining Date
📚 Preparation Tips
To increase your chances of getting selected:
✅ Improve English Communication
Practice:
- Business English
- Grammar
- Professional Vocabulary
- Typing Speed
- Sentence Formation
✅ Learn Chat Etiquette
Understand:
- Greeting Customers
- Professional Responses
- Empathy Statements
- Closing Conversations
- Positive Language
✅ Practice Customer Support Scenarios
Prepare answers for:
- Angry Customers
- Delayed Responses
- Escalations
- Refund Requests
- Complaint Handling
✅ Improve MS Office Skills
Basic knowledge of:
- MS Word
- MS Excel
- Copy & Paste Shortcuts
- Formatting
- Basic Data Entry
✅ Learn SLA Concepts
Understand:
- Response Time
- Resolution Time
- Customer Satisfaction
- Quality Scores
- Productivity Metrics
✅ Prepare for Behavioral Questions
Examples:
- Tell me about yourself.
- How do you handle difficult customers?
- Why should we hire you?
- Describe a challenging customer interaction.
- Why do you want to work at Mphasis?
🛠 Skills Required
Customer Service Skills
- International Chat Support
- Customer Query Resolution
- Complaint Handling
- Customer Satisfaction
Technical Skills
- MS Word
- MS Excel
- CRM Tools (Preferred)
- Basic Computer Knowledge
Communication Skills
- Excellent Written English
- Strong Spoken English
- Grammar
- Business Communication
Professional Skills
- Problem Solving
- Analytical Thinking
- Time Management
- Active Listening
- Process Compliance
📝 Resume Tips
Your resume should clearly highlight customer service experience and communication skills.
Include achievements such as:
- Handled international customer chats with high customer satisfaction scores.
- Successfully resolved customer issues within SLA timelines.
- Maintained excellent quality and productivity metrics.
- Worked with CRM and ticketing systems.
- Coordinated with internal teams for issue resolution.
- Demonstrated strong written communication skills.
ATS Keywords
Include keywords like:
International Chat Support, Customer Support Executive, Customer Service, Inbound Support, Chat Process, SLA, CRM, MS Excel, MS Word, English Communication, Customer Satisfaction, Problem Solving, Chat Support Executive, Customer Experience, International Process, Ticket Management, Customer Queries, Call Handling, Process Compliance.
📩 How to Apply
👉 Application Link: Click Here
📍 Walk-in Location
Bangalore
📲 Referral / Resume Submission
Candidates can:
- DM the recruiter for a referral.
- WhatsApp their updated CV to Rama at 9960188194.
Before attending the interview, ensure you carry:
- Updated Resume
- Government ID Proof
- Passport-size Photographs
- Experience Documents (if applicable)
🚀 Final Thoughts
The International Chat Support Executive (L2) opportunity at Mphasis is a great choice for professionals looking to build a successful career in customer service and global operations.
✨ If you have 6–12 months of international customer service experience and excellent English communication skills, don’t miss this walk-in opportunity. Update your resume, prepare well, and take the next step in your career with Mphasis. Best of luck! 🌟
