Looking for an exciting opportunity in the eCommerce and Production Support domain? A leading eCommerce organization in Dubai is actively hiring an experienced eStore L1 Support Engineer to support and maintain mission-critical online commerce platforms. If you have expertise in SAP Hybris (SAP Commerce), Java, production support, and eCommerce operations, this could be your next career move in one of the Middle East’s fastest-growing technology markets.
π Job Overview
Position: eStore L1 Support Engineer
Location: Dubai, UAE
Employment Type: Full-Time
Experience: 4β6 Years
Work Model: Onsite
Joining Preference: Immediate Joiners / Short Notice Candidates
Domain: eCommerce Production Support
π’ About the Opportunity
This role offers the chance to work in a high-volume eCommerce environment supporting enterprise-scale digital commerce applications. The selected candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring smooth business operations across online platforms, integrations, and customer-facing applications.
π― Key Responsibilities
- Manage and support day-to-day production environment issues.
- Monitor eCommerce applications and ensure platform stability.
- Troubleshoot and resolve SAP Hybris (SAP Commerce) application issues.
- Analyze application logs and identify root causes of incidents.
- Support existing eCommerce applications and services.
- Coordinate with development, infrastructure, and business teams for issue resolution.
- Monitor third-party integrations and business workflows.
- Ensure minimal downtime and rapid incident resolution.
- Perform production support activities during weekends and public holidays when required.
- Track incidents, service requests, and operational issues through ticketing systems.
- Maintain system performance and support continuous improvement initiatives.
- Participate in troubleshooting sessions and root cause analysis activities.
π§ Required Technical Skills
- SAP Hybris (SAP Commerce)
- Java / J2EE
- Spring Framework
- JavaScript
- REST APIs
- SOAP Web Services
- Production Support
- Incident Management
- Application Monitoring
- Root Cause Analysis
- Log Analysis
- Troubleshooting & Debugging
- eCommerce Platform Support
π» SAP Commerce Expertise
Candidates should have strong hands-on experience with the following SAP Commerce modules:
- Product Information Management (PIM)
- WCMS (Web Content Management System)
- Cart Management
- Checkout Process
- Impex
- Cron Jobs
- Solr Search Configuration
- Product Catalog Management
- Order Processing Workflows
π Integration Experience
Experience with the following integrations will be highly valuable:
- OMS (Order Management Systems)
- Payment Gateway Integrations
- SAP ERP Integration
- Adobe Experience Manager (AEM)
- Third-Party Logistics (3PL)
- NERP Systems
- External Business Applications
- Enterprise Middleware Solutions
β Preferred Qualifications
- 4β6 years of SAP Hybris / SAP Commerce development and support experience.
- Experience working in production support environments.
- Strong understanding of B2B and B2C eCommerce architectures.
- Familiarity with Jira and Confluence.
- Strong analytical and troubleshooting capabilities.
- Ability to handle critical incidents and production escalations.
- SAP Hybris Certification will be considered an added advantage.
π Educational Qualification
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
- Relevant SAP Commerce certifications are highly desirable.
π¨βπ» Ideal Candidate Profile
- Experienced SAP Hybris / SAP Commerce professional.
- Strong production support and troubleshooting background.
- Excellent analytical and debugging skills.
- Comfortable working in fast-paced operational environments.
- Strong communication and stakeholder management abilities.
- Able to work independently while collaborating effectively with teams.
- Focused on delivering reliable and high-quality support services.
π― Preferred Candidates
- UAE-based professionals.
- Immediate joiners.
- Candidates currently working in Production Support projects.
- Professionals with strong eCommerce domain experience.
- SAP Commerce specialists with support and operational expertise.
π Career Benefits
This role offers a unique opportunity to strengthen your expertise in SAP Commerce, enterprise eCommerce platforms, production support operations, and digital commerce technologies. You’ll gain hands-on experience managing complex systems while contributing to the success of a leading eCommerce environment in the UAE.
π§ How to Apply?
π Location: Dubai, UAE
π Employment Type: Full-Time
π Joining: Immediate / Short Notice Preferred
π© Send your updated CV to: aiswarya.c@itpeoplegulf.com
π― Final Thoughts
If you’re an experienced SAP Hybris professional with strong production support skills and a passion for eCommerce technologies, this opportunity in Dubai offers an excellent platform to advance your career. You’ll work on enterprise-scale digital commerce solutions, collaborate with talented professionals, and gain valuable international experience in one of the region’s most dynamic technology markets.
β¨ Ready to take your SAP Commerce career to the next level? Apply today and become part of a high-performing eCommerce support team in Dubai! π
